Guest Relations & Reservations Specialist

PT. CANTINA MEXICANA BALI; Provinsi Bali; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Lola’s in Bali is seeking a Guest Relation Officer (GRO) to manage reservations, greet guests, and ensure smooth seating flow. You will handle multi-channel bookings, update the reservation system, and assist guests with inquiries while maintaining a positive guest experience during peak hours.

Ideal candidates have at least 1 year in guest relations or hospitality, strong English communication, and the ability to multitask in a fast-paced restaurant environment.

Qualifications

• Minimum 1 year of experience in Guest Relations, Host/Hostess, Restaurant Reservation, Front Office, or a similar hospitality role.
• Good understanding of restaurant operations, table management, and guest flow.
• Experience using reservation systems or booking platforms is preferred.
• Strong communication and interpersonal skills.
• Good command of English, both spoken and written.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Friendly, confident, presentable, and service-oriented.
• Able to work well with different teams and remain calm during busy periods.

Responsibilities

• Monitor and manage restaurant reservations from multiple booking channels and ensure all information is accurately updated in the reservation system.
• Handle reservation requests, modifications, cancellations, and special requests.
• Manage the waitlist during busy periods and provide clear information to guests regarding waiting times.
• Coordinate table allocation and seating arrangements based on reservations, restaurant capacity, and operational flow.
• Monitor guest arrivals, late arrivals, and no-shows to maximize table utilization.
• Coordinate closely with the Host/Hostess, Service Team, and Management to ensure smooth guest flow.
• Communicate important guest information, special occasions, and requests to the relevant team.
• Welcome and assist guests professionally and provide support for reservation-related inquiries.
• Identify potential reservation or operational issues and elevate them when necessary.
• Support the team in maintaining a positive and seamless guest experience, especially during peak hours.

Skills

Guest relations

Reservation management

Communication skills

English language

Tools

Reservation systems

Job description

Lola’s in Bali is seeking a Guest Relation Officer (GRO) to manage reservations, greet guests, and ensure smooth seating flow. You will handle multi-channel bookings, update the reservation system, and assist guests with inquiries while maintaining a positive guest experience during peak hours.

Ideal candidates have at least 1 year in guest relations or hospitality, strong English communication, and the ability to multitask in a fast-paced restaurant environment.