Guest Experience & Property Operations Duty Manager

Four Points by Sheraton; Tembeling; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Four Points by Sheraton Lagoi Bay is seeking a Property Manager on Duty to oversee all hotel operations and safeguard high hospitality standards. You will represent management in guest-related resolutions, direct guests within the lobby, and manage service issue tracking.

The role requires a strong background in guest services, front desk, and hospitality leadership, with a focus on continuous service improvement and cross-department coordination. This position is based at our Lagoi Bay property.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Maintain a strong working relationship with all departments to support property operations and goals.
• Communicate variations to established norms to the appropriate department in a timely manner.
• Send MOD report to all departments daily.
• Strive to improve service performance.
• Ensure compliance with all policies, standards and procedures.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.

Skills

Guest relations

Communication skills

Leadership

Problem solving

Education

High school diploma

Associate degree

Job description

Four Points by Sheraton Lagoi Bay is seeking a Property Manager on Duty to oversee all hotel operations and safeguard high hospitality standards. You will represent management in guest-related resolutions, direct guests within the lobby, and manage service issue tracking.

The role requires a strong background in guest services, front desk, and hospitality leadership, with a focus on continuous service improvement and cross-department coordination. This position is based at our Lagoi Bay property.