Pontianak Hotel Operations Manager

Pt Surya Kitama Indonesia; Pontianak; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Marriott International's Four Points by Sheraton Pontianak is seeking a Property Manager on Duty to oversee hotel operations, guest relations, and service delivery, ensuring elite hospitality standards.

You will lead in resolving guest issues, monitor departmental performance, collaborate across teams, and uphold policies while maintaining a welcoming environment that reflects the brand's values.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a related hospitality role.

Responsibilities

• Oversees property operations and guest relations to ensure high hospitality standards.
• Maintains strong cross-department relationships to support operations.
• Sends daily MOD reports to all departments.
• Drives service performance and continuous improvement.
• Ensures compliance with all policies, standards and procedures.
• Leads in guest issue resolution and maintains guest satisfaction.

Education

High school diploma or GED

Job description

Marriott International's Four Points by Sheraton Pontianak is seeking a Property Manager on Duty to oversee hotel operations, guest relations, and service delivery, ensuring elite hospitality standards.

You will lead in resolving guest issues, monitor departmental performance, collaborate across teams, and uphold policies while maintaining a welcoming environment that reflects the brand's values.