Hotel Operations Floor Manager – Guest Experience

Groove; Pontianak; On-site; IDR 1,200,000,000 - 2,100,000,000; Full time

Job summary

Marriott International’s Four Points by Sheraton in Pontianak seeks an attentive Manager on Duty to oversee daily hotel operations and guest relations, ensuring top-tier hospitality and service level delivery. You will represent management in resolving guest and property issues, directing guests in the lobby, and tracking service concerns.

The role emphasizes leadership, cross-department collaboration, and continuous service improvement to uphold brand standards and guest satisfaction across all

Qualifications

• High school diploma or GED with 1 year related experience.
• Strong hospitality and guest service orientation.
• Ability to communicate across departments and handle guest concerns.

Responsibilities

• Oversee property operations and guest relations to provide hospitality excellence.
• Direct guests within the lobby and manage the MOD process.
• Resolve guest and property issues in a timely, professional manner.
• Support safety, staffing, and policy compliance across departments.
• Communicate variations to norms and ensure daily MOD reports are distributed.

Skills

Guest relations

Customer service

Leadership

Education

High school diploma or GED

Job description

Marriott International’s Four Points by Sheraton in Pontianak seeks an attentive Manager on Duty to oversee daily hotel operations and guest relations, ensuring top-tier hospitality and service level delivery. You will represent management in resolving guest and property issues, directing guests in the lobby, and tracking service concerns.

The role emphasizes leadership, cross-department collaboration, and continuous service improvement to uphold brand standards and guest satisfaction across all