Pontianak Regional Guest Experience & Operations Lead

Pt Bank Mandiri (Persero) Tbk.; Pontianak; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Four Points by Sheraton Pontianak seeks a Regional Business Development Lead to oversee property operations and guest services, serving as the Manager on Duty and ensuring hospitality standards across the lobby and service areas.

You will work closely with departments to ensure guest satisfaction, monitor performance data, and guide staff toward Marriott standards and local SOPs for a consistently excellent guest experience.

Qualifications

• Candidate profile requires a high school diploma or GED and 1 year of related experience.

Responsibilities

• Maintains strong relationships with departments to support operations and resolve issues.
• Monitors adherence to policies and SOPs; improves guest satisfaction through continuous improvement.
• Oversees guest relations, handles inquiries and tracks service issues.
• Supports HR activities including inspecting facilities, recognizing staff, and ensuring cross-training.

Education

High school diploma or GED

Job description

Four Points by Sheraton Pontianak seeks a Regional Business Development Lead to oversee property operations and guest services, serving as the Manager on Duty and ensuring hospitality standards across the lobby and service areas.

You will work closely with departments to ensure guest satisfaction, monitor performance data, and guide staff toward Marriott standards and local SOPs for a consistently excellent guest experience.