Guest Experience Manager

Selong Selo Resort & Residences; Lombok; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Medical

Housing

Telephone

Transport

Employee Pension Sc

Job summary

Selong Selo Resort & Residences in Lombok seeks a guest experience professional to design and deliver memorable experiences for our international guests. You will lead both indoor and outdoor activities, from cultural excursions to wellness and nature-based adventures, ensuring every guest feels valued and cared for.

With a passion for hospitality and a strong knowledge of Lombok’s culture, you will work closely with other departments to tailor experiences, manage guest expectations, and provide

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Tourism, Leisure Management, or a related field.
• Previous experience in Guest Experience, Guest Relations, Recreation, Activities Associate, or Luxury Hospitality is preferred.
• Excellent command of English, both spoken and written. Additional languages are an advantage.
• Naturally warm, engaging, and confident when interacting with international guests.
• Passionate about creating personalized, memorable guest experiences.
• Creative and enthusiastic in designing and delivering unique activities tailored to different guest preferences.
• Comfortable leading a variety of indoor and outdoor activities, including cultural, wellness, recreational, and nature-based experiences.
• Strong knowledge or genuine interest in Lombok’s culture, local traditions, nature, destinations, and unique experiences is highly desirable.
• Excellent interpersonal and communication skills with a strong sense of luxury service and attention to detail.
• Proactive, adaptable, and able to anticipate guest needs rather than simply respond to requests.
• Energetic, outgoing, and confident in engaging with guests of different nationalities, ages, and backgrounds.
• Able to work independently while maintaining close coordination with other departments to deliver seamless guest experiences.
• Willing to work flexible hours, including weekends and public holidays, based on operational requirements.
• Physically fit and comfortable working in both resort and outdoor environments.
• A genuine passion for hospitality, storytelling, local experiences, and creating moments that guests will remember

Responsibilities

• Design and deliver personalized guest experiences and activities.
• Lead indoor and outdoor activities including cultural, wellness, recreational, and nature-based experiences.
• Engage with guests of different nationalities and backgrounds to ensure memorable stays.
• Coordinate with other departments to deliver seamless guest experiences.
• Be flexible with hours, including weekends and public holidays, based on operational needs.
• Work independently while maintaining close coordination with the team to ensure service excellence.
• Show genuine passion for hospitality and storytelling of local experiences.

Skills

Excellent English communication

Interpersonal skills

Guest experience/relations

Activity leadership

Cultural awareness (Lombok)

Education

Diploma or Bachelor’s degree in Hospitality, Tourism, Leisure Management, or related field

Job description

Diploma or Bachelor’s degree in Hospitality, Tourism, Leisure Management, or a related field.

Previous experience in Guest Experience, Guest Relations, Recreation, Activities Associate, or Luxury Hospitality is preferred.

Excellent command of English, both spoken and written. Additional languages are an advantage.

Naturally warm, engaging, and confident when interacting with international guests.

Passionate about creating personalized, memorable, and meaningful guest experiences.

Creative and enthusiastic in designing and delivering unique activities tailored to different guest preferences.

Comfortable leading a variety of indoor and outdoor activities, including cultural, wellness, recreational, and nature-based experiences.

Strong knowledge or genuine interest in Lombok’s culture, local traditions, nature, destinations, and unique experiences is highly desirable.

Excellent interpersonal and communication skills with a strong sense of luxury service and attention to detail.

Proactive, adaptable, and able to anticipate guest needs rather than simply respond to requests.

Energetic, outgoing, and confident in engaging with guests of different nationalities, ages, and backgrounds.

Able to work independently while maintaining close coordination with other departments to deliver seamless guest experiences.

Willing to work flexible hours, including weekends and public holidays, based on operational requirements.

Physically fit and comfortable working in both resort and outdoor environments.

A genuine passion for hospitality, storytelling, local experiences, and creating moments that guests will remember

Selo Group is the parent for several companies dedicated to the development of tourism-oriented projects in Indonesia. The group's core businesses are funds management, resort & residentialvilla development and resort management.

Selong Selo Residences is a multi-award-winning residential villa community overtooking the picturesque Selong Belanak Bay, South Lombok and has set a new luxury standard on the island to compete with neighbouring Bali and other well-known Asian resort islands.

The resort comprises of 58 privately owned pool villas (1-7 bedroom), on plots ranging in size from 400m2 to 5100m2 Qnclusive of all infrastructure (roads, electricity, water, sewage, fibre optic internet) and resort facilities and services (clubhouse and pool, reception, spa, yoga and a concierge desk to organize activities to explore the island.Further the tennis court, large purpose-built gym, children's facilities will be completed this year). Within the residences the villas are either Architectural designed off-plan turnkey villas, namely the Kayu Collection or Bespoke villas designed by Hong Kong based group - Alt 254; all of which work within certain guidelines to ensure consistency across the high-end luxury resort. Sitting 100-200 metres above sea level these modern style; open plan living villas with poolall uselocal sourced natural materials and are designed to maXimise the breath‑taking and uninterrupted outlooks from every room and to ensure absolute privacy from other villas within the complex.

Selong Selo utilises cutting‑edge sustainability and energy‑efficient technology and has implemented integrated renewable energy and water micro‑grids, waste management strategies, and optimising efficiency within the infrastructure and villa designs to reduce the impact on the natural environment. Further to fully integrate with the local community the group have established the Selo Footprints Foundation aimed at improving the livelihood of the localcommunity through education program,day‑day care and initiatives aimed at protecting the local environment.

Selo Group is the parent for several companies dedicated to the development of tourism-oriented projects in Indonesia. The group's core businesses are funds management, resort & residentialvilla development and resort management.

Selong Selo Residences is a multi-award-winning residential villa community overtooking the picturesque Selong Belanak Bay, South Lombok and has set a new luxury standard on the island to compete with neighbouring Bali and other well-known Asian resort islands.

The resort comprises of 58 privately owned pool villas (1-7 bedroom), on plots ranging in size from 400m2 to 5100m2 Qnclusive of all infrastructure (roads, electricity, water, sewage, fibre optic internet) and resort facilities and services (clubhouse and pool, reception, spa, yoga and a concierge desk to organize activities to explore the island.Further the tennis court, large purpose‑built gym, children's facilities will be completed this year). Within the residences the villas are either Architectural designed off‑plan turnkey villas, namely the Kayu Collection or Bespoke villas designed by Hong Kong based group - Alt 254; all of which work within certain guidelines to ensure consistency across the high‑end luxury resort. Sitting 100‑200 metres above sea level these modern style; open plan living villas with poolall uselocal sourced natural materials and are designed to maXimise the breath‑taking and uninterrupted outlooks from every room and to ensure absolute privacy from other villas within the complex.

Selong Selo utilises cutting‑edge sustainability and energy‑efficient technology and has implemented integrated renewable energy and water micro‑grids, waste management strategies, and optimising efficiency within the infrastructure and villa designs to reduce the impact on the natural environment. Further to fully integrate with the local community the group have established the Selo Footprints Foundation aimed at improving the livelihood of the localcommunity through education program,day‑day care and initiatives aimed at protecting the local environment.

Perks and benefits

• Medical
• Housing
• Telephone
• Transport
• Employee Pension Sc