Guest Experience Officer

MLR Associates Limited; Rundung Putih; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Accommodation provided

Meals on duty

Career growth

Boutique resort environment

Job summary

Alam Jiwo is a newly opened luxury boutique resort on Karimunjawa, Central Java, seeking an exceptional Guest Experience Executive to deliver a highly personal level of service to Indonesian and international guests. The property features six villas, a main house, gym, infinity pool, private beach and beach bar.

This full-time role offers a competitive salary based on experience, accommodation, meals on duty, and the chance to grow with Alam Jiwo as it expands its boutique operations.

Qualifications

• Previous experience in hospitality, guest relations, front office or another high-quality customer-service environment.
• Very good spoken and written English.
• Excellent communication and interpersonal skills.
• A professional personal presentation and manner.
• Strong attention to detail.
• The confidence to communicate with international guests.
• Good organisational and problem-solving skills.
• The ability to remain calm and positive when dealing with problems.
• A flexible, hands-on attitude — Alam Jiwo is a small luxury resort where teamwork is essential.
• Willingness to live and work in Karimunjawa.

Responsibilities

• Welcome guests and act as a key point of contact throughout their stay.
• Communicate with guests before arrival and assist with transfers and arrival arrangements.
• Help guests plan activities, dining and personalised experiences.
• Coordinate closely with Housekeeping, F&B, Maintenance and management to ensure guest requests are handled quickly and professionally.
• Anticipate guest requirements rather than simply responding to requests.
• Handle guest questions, requests and occasional complaints calmly and professionally.
• Maintain accurate guest information and preferences.
• Help create memorable touches for birthdays, anniversaries and special occasions.
• Build genuine relationships with guests while maintaining the discretion expected in a luxury resort.
• Assist with front-office and other guest-facing duties when required.

Skills

Hospitality

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Attention to detail

Calm under pressure

Job description

You will be involved throughout the guest journey — from before arrival and welcoming guests to the island, through their stay, experiences and dining, to departure and post-stay follow-up. This is not simply a front-desk position.

Key responsibilities

Welcome guests and act as a key point of contact throughout their stay.

Communicate with guests before arrival and assist with transfers and arrival arrangements.

Help guests plan activities, dining and personalised experiences.

Coordinate closely with Housekeeping, F&B, Maintenance and management to ensure guest requests are handled quickly and professionally.

Anticipate guest requirements rather than simply responding to requests.

Handle guest questions, requests and occasional complaints calmly and professionally.

Maintain accurate guest information and preferences.

Help create memorable touches for birthdays, anniversaries and special occasions.

Build genuine relationships with guests while maintaining the discretion expected in a luxury resort.

Assist with front-office and other guest-facing duties when required.

About you

Previous experience in hospitality, guest relations, front office or another high-quality customer-service environment.

Very good spoken and written English.

Excellent communication and interpersonal skills.

A professional personal presentation and manner.

Strong attention to detail.

The confidence to communicate with international guests.

Good organisational and problem-solving skills.

The ability to remain calm and positive when dealing with problems.

A flexible, hands-on attitude — Alam Jiwo is a small luxury resort where teamwork is essential.

Willingness to live and work in Karimunjawa.

About us

Alam Jiwo is a newly opened luxury boutique resort on the island of Karimunjawa, Central Java. We are looking for an exceptional Guest Experience Executive to join our team and help us deliver a highly personal level of service to our Indonesian and international guests. Alam Jiwo has just 6 luxury villas, main house, gym, infinity pool, private beach and beach bar. This is not a high volume hotel it’s a luxury boutique hotel where guest experience is everything

Full-time position at a unique luxury resort in Karimunjawa.

Competitive salary based on experience.

• Accommodation provided.
• Meals while on duty.
• The opportunity to develop your career as Alam Jiwo grows.

A working environment focused on personalised service rather than large-hotel bureaucracy.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• How many years' experience do you have as a Guest Experience Officer?
• How would you rate your English language skills?