Guest Experience Leader & Property Operations Lead

Pt Kirana Daya Megatama; Pontianak; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Pontianak Marriott is seeking a Guest Experience Expert in Pontianak, Indonesia. This full-time, non-management position focuses on delivering memorable guest experiences beyond check-in/check-out. You will guide guests throughout their stay, anticipate needs, and contribute to a welcoming environment.

As a key member of Rooms & Guest Services Operations, you will be on-site at Pontianak Pend Michael area, working to uphold the brand’s service standards and guest satisfaction goals.

Responsibilities

• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done to ensure guest satisfaction.

Job description

Pontianak Marriott is seeking a Guest Experience Expert in Pontianak, Indonesia. This full-time, non-management position focuses on delivering memorable guest experiences beyond check-in/check-out. You will guide guests throughout their stay, anticipate needs, and contribute to a welcoming environment.

As a key member of Rooms & Guest Services Operations, you will be on-site at Pontianak Pend Michael area, working to uphold the brand’s service standards and guest satisfaction goals.