Duty Manager: Guest Experience & Property Ops Lead

Pt Kirana Daya Megatama; Pontianak; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Pontianak Marriott is seeking a Guest Experience Expert in Pontianak, Indonesia. This full-time, non-management position focuses on delivering memorable guest experiences beyond check-in/check-out. You will guide guests throughout their stay, anticipate needs, and contribute to a welcoming environment.

As a key member of Rooms & Guest Services Operations, you will be on-site at Pontianak Pend Michael area, working to uphold the brand’s service standards and guest satisfaction goals.

Responsibilities

• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done to ensure guest satisfaction.

Job description

• Guest Experience Expert

  Pontianak Marriott

  Job Description

  **Additional Information**
  **Job Number**
  **Job Category** Rooms & Guest Services Operations
  **Location** One Marriott Drive, Need Address, Pontianak 78391, Indonesia
  VIEW ON MAP ( Full Time
  **Located Remotely?** N
  **Position Type** Non-Management
  **POSITION SUMMARY**
  Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs