Guest Experience Lead — Bali Villa Front Desk

Bali Dream Living Real Estate

Kuta Selatan

On-site

IDR 50,220,000 - 72,540,000

Full time

5 days ago

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Benefits offered by this job

Fuel allowance

THR

Fixed monthly salary

Job summary

Bali Dream Living Real Estate is seeking a Guest Relations Officer to support the Villa Manager in daily villa operations in Bali, greeting guests, coordinating check-ins/check-outs, and ensuring villas are ready for arrivals. Requirements include English fluency, 1+ year in villa/hotel/front office, friendliness, and comfort with WhatsApp.

A motorbike is required. The role offers a fixed monthly salary, fuel allowance, THR, and potential progression to Villa Supervisor/Manager for top

Qualifications

Good spoken English to look after international guests.
At least 1 year of villa, hotel or front office experience.
Friendly, well presented and calm under pressure.
Comfortable using WhatsApp and phone apps.
Own motorbike.
Work 6 days a week with 1 rotating day off.
Fixed monthly salary.
Fuel allowance.
THR.
Path up to Villa Supervisor and Villa Manager for high performers.

Responsibilities

Welcome guests at check-in with a short villa tour and key handover
Handle check-outs: check the villa's condition, inventory and keys
Check each villa before guests arrive and make sure everything is ready: clean, working and complete
Help guests with their requests during the stay
Coordinate with housekeeping and the technician on site
Report to the Villa Manager every day