Guest Relations Supervisor

Clinieva skin & Aesthetic; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Clinieva skin & Aesthetic in Bali seeks a Guest Relations professional to ensure guests feel cared for from check-in to check-out across villas in Canggu and Uluwatu. You will coordinate with housekeeping, maintenance, admin, and management; respond promptly on WhatsApp; manage guest notes and requests; and handle complaints calmly with a proactive, flexible approach.

Fluent English and strong communication, administration skills, and a hospitable mindset are essential for delivering a seamless,

Qualifications

• Experience in guest relations, front office or villa management is preferred.
• Fluent English (spoken and written) is mandatory.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong administrative abilities.
• Willing to work mobile between Canggu and Uluwatu.
• Proactive, responsible and coordinating across teams.

Responsibilities

• Handle guest check-in & check-out professionally.
• Coordinate reservations, arrivals, departures, and guest requests with admin staff.
• Be responsive on WhatsApp for urgent guest matters, including days off.
• Coordinate between guest, housekeeping, maintenance, admin, and management.
• Ensure guest comfort in the villa and anticipate needs.
• Show initiative and problem-solving beyond instructions.
• Keep guest notes, reports, and follow-ups detailed and organized.
• Handle guest complaints calmly and professionally.
• Be mobile between villas in Canggu & Uluwatu.
• Flexible with working hours, days off, weekends, and holidays.

Skills

Fluent English

Communication skills

Administrative skills

Hospitality mindset

Coordination

Mobility between locations

Job description

The role will focus on making sure guests feel comfortable, well taken care of, and supported throughout their stay.

Key responsibilities

• Handle guest check-in & check-out professionally
• Follow up and coordinate with admin staff regarding reservations, arrivals, departures, and guest requests
• Be responsive on WhatsApp, including for urgent guest matters when needed, even on days off
• Coordinate well between guest, housekeeping, maintenance, admin, and management
• Make sure guests are comfortable in the villa and proactively identify what they may need
• Have strong initiative and problem-solving skills, not only waiting for instructions
• Keep administration, reports, guest notes, and follow-ups detailed, neat, and organized
• Handle guest complaints or issues calmly and professionally
• Mobile and able to handle villas in Canggu & Uluwatu
• Flexible with working hours, days off, weekends, and public holidays depending on operational needs

About you

• Experience in Guest Relations, Front Office, Villa Management, Hotel, or Hospitality is preferred
• Fluent English is mandatory — spoken and written English must be very good
• Excellent communication and interpersonal skills
• Detail-oriented and strong in administration
• Strong hospitality mindset and understands how to make guests feel comfortable and cared for
• Proactive, responsible, and good at coordination
• Flexible and willing to work mobile between Canggu and Uluwatu