Guest Experience Specialist - 5-Star Front Desk

PT. Graha Megaria Raya; Kuta; On-site; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Medical reimbursement up to 85% of 1月s

Free parking

Annual leave

1 meal per shift

Job summary

PT. Graha Megaria Raya in Bali seeks a polished Front Office/Guest Relations Associate to manage check-in and check-out and deliver personalized service.

You will coordinate across departments and upsell hotel facilities to boost guest satisfaction. Requirements include high school or diploma (hospitality preferred) with at least 1 year in Front Office or Guest Relations at a 5-star hotel; fresh graduates with relevant OJT are welcome.

Qualifications

• Minimum high school or equivalent with hospitality exposure.
• Fresh graduates with relevant OJT welcome.
• Solid customer-service mindset and professional demeanor.

Responsibilities

• Handle check-in and check-out efficiently.
• Coordinate with departments to fulfill guest needs promptly.
• Upsell hotel facilities and ensure guest loyalty.
• Maintain detailed guest histories and preferences.

Skills

Interpersonal skills

English proficiency

Guest relations

Upselling skills

Check-in / check-out

Team coordination

Education

High School / Vocational School

Hospitality diploma or bachelor's (preferred)

Tools

VHP Front Office

Job description

PT. Graha Megaria Raya in Bali seeks a polished Front Office/Guest Relations Associate to manage check-in and check-out and deliver personalized service.

You will coordinate across departments and upsell hotel facilities to boost guest satisfaction. Requirements include high school or diploma (hospitality preferred) with at least 1 year in Front Office or Guest Relations at a 5-star hotel; fresh graduates with relevant OJT are welcome.