Front Office (Daily Worker)

PT Villa Kresna; Kuta; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Villa Kresna in Bali seeks a Front Office/Butler/Guest Service Agent to deliver exceptional guest experiences across departments. You will welcome guests at check-in, assist during stay, and coordinate with Housekeeping and Engineering to meet guest needs.

Fluent English is required; a friendly, well-groomed, service-oriented demeanor is essential. Weekend and holiday shifts may be required, with opportunities for professional growth in a luxury villa environment.

Qualifications

• Minimum 1 year of experience in Front Office, Butler, or Guest Service in hotel/ resort/ villa.
• Excellent English communication (spoken and written).
• Friendly, well-groomed, service-oriented personality.
• Willing to work shifts, weekends and public holidays.
• Strong interpersonal and problem-solving skills.
• Able to work independently or in a team.
• Immediate availability is an advantage.

Responsibilities

• Welcome and assist guests during check-in and check-out
• Provide personalized service and ensure an exceptional guest experience
• Handle guest requests, inquiries, and complaints professionally
• Coordinate with Housekeeping, Engineering, and other departments to fulfill guest needs
• Prepare guest amenities and ensure rooms are ready before arrival
• Maintain accurate guest records and operational reports

Skills

Front Office

Butler

Guest Service Agent

English proficiency

Shift work

Teamwork

Job description

A Front Office, Butler, or Guest Service Agent position in a hotel, resort, or villa environment, responsible for delivering exceptional guest experiences through personalized service and professional coordination across departments.

Key responsibilities

Welcome and assist guests during check-in and check-out

Provide personalized service and ensure an exceptional guest experience

Handle guest requests, inquiries, and complaints professionally

Coordinate with Housekeeping, Engineering, and other departments to fulfill guest needs

Prepare guest amenities and ensure rooms are ready before arrival

Maintain accurate guest records and operational reports

About you

Minimum 1 year of experience as a Front Office, Butler, or Guest Service Agent in a hotel, resort, or villa is preferred

Good communication skills in English (spoken and written)

Friendly, well-groomed, and service-oriented personality

Able to work in shifts, including weekends and public holidays

Strong interpersonal and problem-solving skills

Able to work independently as well as part of a team

Immediate availability is an advantage