Gym Front Desk & Member Experience Specialist

Kanana Village; Provinsi Bali; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Kanana Village is seeking a Member Relations and Reception professional to welcome members and manage check-ins at the gym facility. You will handle member registrations, answer questions about schedules, and coordinate with trainers to schedule sessions.

The role involves processing payments, maintaining data in the system, and ensuring smooth daily operations at the reception desk in Bali.

Responsibilities

• Welcome members and guests in a friendly, energetic, and professional manner.
• Process member check-ins using attendance systems, card scanning, or mobile apps.
• Provide information about gym facilities, fitness class schedules, and Personal Trainer services.
• Conduct facility tours for prospective new members.
• Handle new membership registration and package updates.
• Promote membership packages, monthly promotions, and Personal Trainer sessions.
• Manage fitness class reservations (Yoga, Pilates, Zumba, Spinning, etc.).
• Update member data and package status in the database system.
• Process payments for memberships, Personal Trainer sessions, daily passes, and retail products.
• Handle cash and non-cash transactions and issue payment receipts.
• Manage locker, towel, and gym equipment loans or rentals.
• Coordinate with Cleaning/Housekeeping teams to maintain cleanliness of lobby, lockers, and equipment areas.
• Coordinate with Personal Trainers regarding member session schedules.
• Handle member complaints, access issues, and technical questions related to gym rules.
• Ensure only active members or registered guests have access to training areas.
• Prepare daily sales reports at the reception desk.

Job description

Kanana Village is seeking a Member Relations and Reception professional to welcome members and manage check-ins at the gym facility. You will handle member registrations, answer questions about schedules, and coordinate with trainers to schedule sessions.

The role involves processing payments, maintaining data in the system, and ensuring smooth daily operations at the reception desk in Bali.