FRONT O

PT KUTA DAYSPRING; Lombok; On-site; IDR 33,480,000 - 58,032,000; Full time

Job summary

PT KUTA DAYSPRING seeks a Front Office/Guest Services professional to welcome guests, manage reservations, and coordinate check-in and check-out processes on-site. The role focuses on delivering a warm, guest-centric experience and efficiently handling inquiries and payments for villa services.

The ideal candidate has strong communication skills, is well-organized, and can work both independently and as part of a team to ensure a smooth and pleasant stay for guests.

Qualifications

• Good communication and interpersonal skills.
• Basic English proficiency.
• Well-organized, friendly, and guest-oriented.
• Able to work independently and as part of a team.

Responsibilities

• Welcoming guests and assisting with their needs.
• Handling check-in and check-out procedures.
• Managing reservations and guest inquiries.
• Providing information about villa facilities and services.
• Coordinating with other departments to fulfill guest requests.
• Handling guest complaints professionally.
• Managing guest records and payments.
• Maintaining a clean and organized front office.

Skills

Communication skills

Interpersonal skills

English proficiency

Organizational skills

Job description

Responsible for welcoming guests, handling reservations, managing check-in and check-out procedures, and ensuring a comfortable and pleasant guest experience.

Key responsibilities

• Welcoming guests and assisting with their needs.
• Handling check-in and check-out procedures.
• Managing reservations and guest inquiries.
• Providing information about villa facilities and services.
• Coordinating with other departments to fulfill guest requests.
• Handling guest complaints professionally.
• Managing guest records and payments.
• Maintaining a clean and organized front office.

About you

• Previous experience in hospitality is preferred.
• Good communication and interpersonal skills.
• Basic English proficiency.
• Well-organized, friendly, and guest-oriented.
• Able to work independently and as part of a team.

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