Front Desk Guest Experience Specialist

Ayana Hospitality; Komodo; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Ayana Hospitality is seeking a Front Desk Agent to deliver courteous, efficient check-in and check-out services while providing guests with accurate information and support. You will process payments, handle group arrivals, and ensure smooth front desk operations in line with hotel policies.

The role requires basic computer literacy and familiarity with hotel management systems (Opera preferred), along with a proactive attitude and strong attention to detail in a fast-paced environment.

Qualifications

• Educational background in Hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (Opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.

Education

Hospitality or related fields

Tools

Opera

Job description

Ayana Hospitality is seeking a Front Desk Agent to deliver courteous, efficient check-in and check-out services while providing guests with accurate information and support. You will process payments, handle group arrivals, and ensure smooth front desk operations in line with hotel policies.

The role requires basic computer literacy and familiarity with hotel management systems (Opera preferred), along with a proactive attitude and strong attention to detail in a fast-paced environment.