Guest Experience Coordinator — Front Office

JLL; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

JLL in Jakarta is seeking an organized Front Office/Receptionist to welcome employees, visitors and VIPs, maintain a professional lobby, manage calls, and provide workplace support.

You will coordinate meeting room bookings, support visitor management and security procedures, deliver high-quality customer service, and collaborate with facilities and IT teams to ensure smooth operations.

Qualifications

• 1-2 years of experience in Reception, Front Office, Hospitality, Customer Service, or related roles.
• Strong communication and interpersonal skills with a customer-service mindset.
• Professional appearance and ability to interact confidently with employees, guests, and leadership teams.
• Ability to multitask, prioritize tasks, and remain calm under pressure.
• Basic proficiency in Microsoft Office and workplace systems.
• Good organizational and administrative skills.
• Ability to work collaboratively with cross-functional teams.
• Willingness to work according to operational schedules and site requirements.
• English communication skills, both written and verbal, are preferred.

Responsibilities

• Welcome and assist employees, visitors, clients, candidates, vendors, and VIP guests in a professional and courteous manner.
• Maintain a clean, organized, and professional reception, lobby, meeting room, and front-of-house environment.
• Answer and direct incoming phone calls, take messages, and respond to general inquiries professionally.
• Provide workplace support including wayfinding, meeting room assistance, and general site information.
• Conduct routine inspections of front-of-house and workplace areas to ensure readiness and service quality.
• Ensure reception coverage is maintained during operational hours.
• Manage visitor registration, check-in, and check-out processes through the Visitor Management System (VMS).
• Issue visitor and temporary badges in accordance with company security procedures.
• Coordinate visitor arrivals with employee hosts and ensure all visitors are properly escorted while onsite.
• Support badge verification and access control procedures to maintain workplace security standards.
• Escalate security concerns, suspicious activities, unattended items, or emergency situations to the appropriate security teams immediately.
• Follow all workplace safety, emergency response, and security protocols.
• Deliver high-quality customer service and create a positive workplace and visitor experience.
• Support VIP/VVIP visits with professionalism, discretion, and hospitality-focused service.
• Anticipate employee and guest needs and provide proactive support when required.
• Build positive working relationships with employees, visitors, vendors, and internal stakeholders.
• Handle workplace requests, feedback, and service inquiries promptly and professionally.
• Support meeting room coordination, bookings, and event preparation activities.
• Coordinate with facilities, security, IT, housekeeping, and event teams to support smooth workplace operations.
• Assist with visitor flow management, event check-in, and lobby coordination during meetings or events.
• Communicate operational updates or event-related information to relevant stakeholders when necessary.
• Create and monitor workplace or facilities-related service requests through approved systems.
• Maintain accurate records including visitor logs, lost & found records, and temporary badge tracking.
• Support daily operational reporting and workplace administrative activities.
• Assist with workplace initiatives and continuous service improvement efforts.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Microsoft Office

Job description

JLL in Jakarta is seeking an organized Front Office/Receptionist to welcome employees, visitors and VIPs, maintain a professional lobby, manage calls, and provide workplace support.

You will coordinate meeting room bookings, support visitor management and security procedures, deliver high-quality customer service, and collaborate with facilities and IT teams to ensure smooth operations.