Receptionist adnministration

JLL; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

JLL in Jakarta is seeking an organized Front Office/Receptionist to welcome employees, visitors and VIPs, maintain a professional lobby, manage calls, and provide workplace support.

You will coordinate meeting room bookings, support visitor management and security procedures, deliver high-quality customer service, and collaborate with facilities and IT teams to ensure smooth operations.

Qualifications

• 1-2 years of experience in Reception, Front Office, Hospitality, Customer Service, or related roles.
• Strong communication and interpersonal skills with a customer-service mindset.
• Professional appearance and ability to interact confidently with employees, guests, and leadership teams.
• Ability to multitask, prioritize tasks, and remain calm under pressure.
• Basic proficiency in Microsoft Office and workplace systems.
• Good organizational and administrative skills.
• Ability to work collaboratively with cross-functional teams.
• Willingness to work according to operational schedules and site requirements.
• English communication skills, both written and verbal, are preferred.

Responsibilities

• Welcome and assist employees, visitors, clients, candidates, vendors, and VIP guests in a professional and courteous manner.
• Maintain a clean, organized, and professional reception, lobby, meeting room, and front-of-house environment.
• Answer and direct incoming phone calls, take messages, and respond to general inquiries professionally.
• Provide workplace support including wayfinding, meeting room assistance, and general site information.
• Conduct routine inspections of front-of-house and workplace areas to ensure readiness and service quality.
• Ensure reception coverage is maintained during operational hours.
• Manage visitor registration, check-in, and check-out processes through the Visitor Management System (VMS).
• Issue visitor and temporary badges in accordance with company security procedures.
• Coordinate visitor arrivals with employee hosts and ensure all visitors are properly escorted while onsite.
• Support badge verification and access control procedures to maintain workplace security standards.
• Escalate security concerns, suspicious activities, unattended items, or emergency situations to the appropriate security teams immediately.
• Follow all workplace safety, emergency response, and security protocols.
• Deliver high-quality customer service and create a positive workplace and visitor experience.
• Support VIP/VVIP visits with professionalism, discretion, and hospitality-focused service.
• Anticipate employee and guest needs and provide proactive support when required.
• Build positive working relationships with employees, visitors, vendors, and internal stakeholders.
• Handle workplace requests, feedback, and service inquiries promptly and professionally.
• Support meeting room coordination, bookings, and event preparation activities.
• Coordinate with facilities, security, IT, housekeeping, and event teams to support smooth workplace operations.
• Assist with visitor flow management, event check-in, and lobby coordination during meetings or events.
• Communicate operational updates or event-related information to relevant stakeholders when necessary.
• Create and monitor workplace or facilities-related service requests through approved systems.
• Maintain accurate records including visitor logs, lost & found records, and temporary badge tracking.
• Support daily operational reporting and workplace administrative activities.
• Assist with workplace initiatives and continuous service improvement efforts.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Front Office & Reception Operations

• Welcome and assist employees, visitors, clients, candidates, vendors, and VIP guests in a professional and courteous manner.
• Maintain a clean, organized, and professional reception, lobby, meeting room, and front-of-house environment.
• Answer and direct incoming phone calls, take messages, and respond to general inquiries professionally.
• Provide workplace support including wayfinding, meeting room assistance, and general site information.
• Conduct routine inspections of front-of-house and workplace areas to ensure readiness and service quality.
• Ensure reception coverage is maintained during operational hours.

Visitor Management & Security

• Manage visitor registration, check-in, and check-out processes through the Visitor Management System (VMS).
• Issue visitor and temporary badges in accordance with company security procedures.
• Coordinate visitor arrivals with employee hosts and ensure all visitors are properly escorted while onsite.
• Support badge verification and access control procedures to maintain workplace security standards.
• Escalate security concerns, suspicious activities, unattended items, or emergency situations to the appropriate security teams immediately.
• Follow all workplace safety, emergency response, and security protocols.

Customer Experience & Hospitality

• Deliver high-quality customer service and create a positive workplace and visitor experience.
• Support VIP/VVIP visits with professionalism, discretion, and hospitality-focused service.
• Anticipate employee and guest needs and provide proactive support when required.
• Build positive working relationships with employees, visitors, vendors, and internal stakeholders.
• Handle workplace requests, feedback, and service inquiries promptly and professionally.

Meeting & Event Support

• Support meeting room coordination, bookings, and event preparation activities.
• Coordinate with facilities, security, IT, housekeeping, and event teams to support smooth workplace operations.
• Assist with visitor flow management, event check-in, and lobby coordination during meetings or events.
• Communicate operational updates or event-related information to relevant stakeholders when necessary.

Administrative & Reporting Support

• Create and monitor workplace or facilities-related service requests through approved systems.
• Maintain accurate records including visitor logs, lost & found records, and temporary badge tracking.
• Support daily operational reporting and workplace administrative activities.
• Assist with workplace initiatives and continuous service improvement efforts.

Qualifications & Requirements

• Minimum 1-2 years of experience in Reception, Front Office, Hospitality, Customer Service, Workplace Experience, or related roles.
• Strong communication and interpersonal skills with a customer-service mindset.
• Professional appearance and ability to interact confidently with employees, guests, and leadership teams.
• Ability to multitask, prioritize tasks, and remain calm under pressure.
• Basic proficiency in Microsoft Office and workplace systems.
• Good organizational and administrative skills.
• Ability to work collaboratively with cross-functional teams.
• Willingness to work according to operational schedules and site requirements.
• English communication skills, both written and verbal, are preferred.

Location: On-site -Jakarta, Indonesia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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