Guest Experience Coordinator (Front Desk)

Scoot Bike Rental; Provinsi Bali; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Scoot Bike Rental in Bali is seeking a friendly front desk receptionist to welcome guests, assist with check-in, and provide accurate information about services and directions.

The role focuses on professional guest service, handling inquiries via face-to-face, phone, and email, and coordinating with other departments to ensure a smooth guest experience.

Candidates should have strong communication, be well-presented, and able to multitask in a bustling reception environment.

Qualifications

• Previous experience in front office, guest service, receptionist, or hospitality-related roles is preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and service-oriented personality.
• Ability to handle guest complaints calmly and effectively.
• Well-groomed appearance and positive attitude.
• Strong organizational skills with attention to detail.

Responsibilities

• Welcome guests warmly and provide professional assistance upon arrival and during their visit.
• Handle guest inquiries, requests, and concerns in a prompt and courteous manner.
• Provide accurate information about company services, facilities, directions, and general procedures.
• Manage front desk communication through face-to-face interaction, phone calls, and email correspondence.
• Assist with visitor registration, guest coordination, and front desk documentation.
• Maintain a clean, organized, and presentable front office or reception area.
• Coordinate with relevant departments to ensure guest needs are handled efficiently.
• Receive and distribute documents, packages, and other incoming items.
• Monitor front desk supplies and report replenishment needs.
• Support scheduling, meeting coordination, and administrative follow-up when needed.
• Ensure compliance with front office security and visitor access procedures.
• Assist with daily administrative tasks to support smooth front office operations.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Tools

Microsoft Office

Job description

Scoot Bike Rental in Bali is seeking a friendly front desk receptionist to welcome guests, assist with check-in, and provide accurate information about services and directions.

The role focuses on professional guest service, handling inquiries via face-to-face, phone, and email, and coordinating with other departments to ensure a smooth guest experience.

Candidates should have strong communication, be well-presented, and able to multitask in a bustling reception environment.