Guest Relations & Front Desk Associate (Hotel)

Inivie; Kuta; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Inivie in Bali is seeking an enthusiastic Guest Relations professional to join our front desk team. The role focuses on delivering warm hospitality, managing guest requests, and ensuring smooth check-in and check-out experiences.

The ideal candidate has at least 1 year in Guest Relations or Front Office, a hospitality background, strong English, and excellent communication. You should be well-groomed, proactive, and ready to work weekend shifts in a hotel or resort setting.

Qualifications

• Minimum 1 year of experience in Guest Relations or Front Office in hotel or resort.
• Diploma or degree in Hospitality Management or related field.
• Good command of English, both spoken and written.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Pleasant personality, well-groomed, and professional appearance.
• Able to handle guest complaints and requests professionally.
• Knowledge of hotel facilities, services, and local attractions.
• Able to work in shifts, including weekends and public holidays.
• Friendly, proactive, and guest-oriented attitude.

Skills

Guest relations

Front office

English language

Communication

Interpersonal skills

Customer service

Problem solving

Professional appearance

Education

Hospitality management degree

Diploma in Hospitality Management

Job description

Inivie in Bali is seeking an enthusiastic Guest Relations professional to join our front desk team. The role focuses on delivering warm hospitality, managing guest requests, and ensuring smooth check-in and check-out experiences.

The ideal candidate has at least 1 year in Guest Relations or Front Office, a hospitality background, strong English, and excellent communication. You should be well-groomed, proactive, and ready to work weekend shifts in a hotel or resort setting.