Guest Experience Coordinator - Bali Hospitality

Potato Head Group; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Desa Potato Head Bali is seeking a Service Center Officer to manage guest enquiries, coordinate reservations, and follow through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

The role involves making everyday arrangements easy for guests, from booking a table to planning activities during their stay, keeping booking details accurate, responding to concerns with

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a hotel or restaurant of a similar standard is preferred.
• Strong communication, multitasking, time management, and record-keeping skills.

Responsibilities

• Handle incoming calls, guest concerns, service requests, and F&B reservations with clear and timely communication.
• Manage WhatsApp messages, guest activity reservations, and F&B group bookings.
• Coordinate with other departments to resolve guest needs and elevate urgent matters when required.
• Maintain accurate records of guest interactions, reservations, service requests, and resolutions while supporting upselling opportunities.

Skills

Communication

Multitasking

Time management

Record-keeping

Education

High school diploma

Tools

CRM software

Job description

Desa Potato Head Bali is seeking a Service Center Officer to manage guest enquiries, coordinate reservations, and follow through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

The role involves making everyday arrangements easy for guests, from booking a table to planning activities during their stay, keeping booking details accurate, responding to concerns with