Guest Experience Concierge – Front Desk & Admin

Travel-Leisure-Co; Provinsi Bali; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Travel + Leisure Co. in Bali seeks a professional Receptionist to be the first point of contact for visitors, calls and correspondence. You will manage mail, messages, schedules, and support office operations in a hospitality environment.

Ideal candidates have strong English communication skills, a welcoming demeanor, and experience with basic office software. This on-site role at Novotel Nusa Dua supports resort operations and guest services.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute or send packages by post or courier to the correct recipients.
• Direct all in-person visitor enquiries to the appropriate AVC contacts.
• Make the daily Welcome Calls to AVC members and guests, escalating issues quickly and following up uncontacted members and guests regularly to maximize feedback.
• Assist with various Novotel Nusa Dua department enquiries and information/docket distribution as required.
• Provide AVC Resort Operations staff with the daily arrival and vacant rooms for their inspection, then update the report at the end of each day.
• Re-confirm expected AVC Asia arrivals daily.
• Scanning AVC Accounts Payable and AHPP paperwork in a timely manner to minimize backlogs.
• Make daily Welcome Letters for arrivals and pass to the Novotel housekeeping team for distribution.
• General operational administration as directed.

Job description

Travel + Leisure Co. in Bali seeks a professional Receptionist to be the first point of contact for visitors, calls and correspondence. You will manage mail, messages, schedules, and support office operations in a hospitality environment.

Ideal candidates have strong English communication skills, a welcoming demeanor, and experience with basic office software. This on-site role at Novotel Nusa Dua supports resort operations and guest services.