English Chat Support Specialist

Concentrix; Kota Yogyakarta; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Concentrix in Indonesia is seeking a Customer Service Agent to handle online chat and messaging inquiries. You will assist customers in navigating products, resolve issues, and maintain high standards of service across interactions.

The role requires a Diploma or Bachelor’s degree, strong English skills (B1/B2), and a collaborative mindset. Candidates with prior customer service experience are welcome, including fresh graduates, and you will work within a team to meet performance targets.

Qualifications

• Diploma/Bachelor’s degree holder.
• Fresh graduates are welcomed to apply.
• Good proficiency in English (minimum B1/B2).
• Teamwork and engagement.
• Analytical thinking.

Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating products or services, addressing questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Skills

Teamwork

Customer service

Communication

Analytical thinking

English proficiency

Education

Bachelor's or Diploma

Job description

Concentrix in Indonesia is seeking a Customer Service Agent to handle online chat and messaging inquiries. You will assist customers in navigating products, resolve issues, and maintain high standards of service across interactions.

The role requires a Diploma or Bachelor’s degree, strong English skills (B1/B2), and a collaborative mindset. Candidates with prior customer service experience are welcome, including fresh graduates, and you will work within a team to meet performance targets.