Customer Support Representative E-mail (EN)

TP Health; Indonesia; On-site; IDR 33,480,000 - 60,264,000; Full time

Benefits offered by this job

Monthly incentives

Overtime allowances

BPJS Kesehatan & BPJS Ketenagakerjaan

International work environment

Career growth opportunities

Job summary

TP Health in Jogjakarta is seeking an Email Customer Support Specialist to provide high-quality support to customers through email, ensuring fast, accurate and friendly service. Responsibilities include handling inquiries by email, assisting customers with issues, delivering clear information, and maintaining a positive tone in all written communications.

Qualifications: Diploma (D3) in any major; no prior experience required (training provided); fluent English (B1) with good written

Qualifications

• No prior experience required; training will be provided.
• Fluent in English (minimum B1) with good written communication skills.
• Fast typing skills and ability to handle multiple cases simultaneously.
• Customer-focused, detail-oriented, and proactive.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries primarily through email in a professional and timely manner.
• Assist customers with issues and elevate when necessary.
• Provide clear, accurate, and helpful information.
• Deliver an excellent customer experience with a fast response time and solution-oriented approach.
• Maintain a positive and professional tone in all written communications.

Skills

Fast typing

Multitasking

Customer-focused

Proactive

English (B1)

Education

Diploma (D3) in any major

Job description

Join an international customer experience team in Jogjakarta as an Email Customer Support Specialist. You will provide high-quality support to customers through email while ensuring fast, accurate, and friendly service.

Key Responsibilities:

• Handle customer inquiries primarily through email in a professional and timely manner
• Assist customers with issues and elevate when necessary
• Provide clear, accurate, and helpful information
• Deliver an excellent customer experience with a fast response time and solution-oriented approach
• Maintain a positive and professional tone in all written communications

Qualifications:

• Minimum education: Diploma (D3) in any major
• No Prior experience needed. Training will be providedl
• Fluent in English (minimum B1) with good written communication skills
• Fast typing skills and ability to handle multiple cases simultaneously
• Customer-focused, detail-oriented, and proactive
• Willing to work shifts, including weekends and public holidays

What You'll Get:

• Monthly incentives and allowances
• Overtime and shift allowances
• BPJS Kesehatan & BPJS Ketenagakerjaan
• International work environment
• Career growth opportunities