Global Client Success Coordinator — Night Shift (Jakarta)

Ku Creatives Unlimited; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Ku Creatives Unlimited is seeking a proactive Client Success Manager to oversee communication with international clients from Jakarta. The role emphasizes coordinating with internal teams, managing multiple projects, and maintaining strong client relationships.

Strong English skills and experience in client success or project coordination are essential. The position involves onsite work in Jakarta on a night shift (6 PM–3 AM WIB) and requires excellent organizational abilities, plus familiarity

Qualifications

• Minimum 2 years of experience in client success, account management, or project coordination.
• Bachelor’s degree in communications, English, multimedia, business or related field.
• Fluent in English (C2 level) with TOEFL/IELTS certification preferred.
• Excellent communication, interpersonal and problem-solving skills.
• Strong multitasking and organizational abilities and familiarity with Slack.
• Able to work in a fast-paced, deadline-driven environment; knowledge of video production workflows is a plus.

Responsibilities

• Manage relationships with international clients via Slack and other channels.
• Monitor and follow up on project tasks to meet timelines.
• Coordinate with video editors, designers, and project managers.
• Serve as main point of contact, addressing inquiries and feedback professionally.
• Provide clear progress updates, revisions, deadlines and deliverables.
• Ensure client requests are communicated to production teams.
• Assist in managing workflows and improving operational efficiency.
• Document client feedback for internal evaluation and improvement.
• Support onboarding for new clients and communicate communication flows and procedures.
• Build and maintain long-term client relationships for retention.
• Escalate urgent issues or risks to relevant stakeholders as needed.

Skills

Client communication

Project coordination

Multitasking

English fluency

Education

Bachelor's degree in Communications/English/Multimedia/Business

Tools

Slack

Job description

Ku Creatives Unlimited is seeking a proactive Client Success Manager to oversee communication with international clients from Jakarta. The role emphasizes coordinating with internal teams, managing multiple projects, and maintaining strong client relationships.

Strong English skills and experience in client success or project coordination are essential. The position involves onsite work in Jakarta on a night shift (6 PM–3 AM WIB) and requires excellent organizational abilities, plus familiarity