Client Success Associate

Ku Creatives Unlimited; Jakarta Selatan; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Ku Creatives Unlimited in Jakarta seeks a proactive Client Success Manager to oversee relationships with international clients and coordinate with internal teams to ensure projects run smoothly from kickoff to delivery.

The role requires strong English communication, excellent organizational skills, and the ability to juggle multiple projects in a fast-paced environment; onsite night shift 6 PM–3 AM WIB, focusing on client satisfaction and process improvement.

Qualifications

• 2+ years in client success, account management, or related roles.
• Strong English communication, both written and spoken (C2).
• Experience coordinating cross-functional teams and projects.

Responsibilities

• Manage relationships with international clients via Slack and other channels.
• Coordinate with video editors, designers, and project managers to meet timelines.
• Provide project updates, gather feedback, and escalate risks when needed.
• Assist onboarding of new clients and document communication flows.
• Support process improvements and maintain client satisfaction.

Skills

English proficiency (C2)

Client relationship management

Project coordination

Multitasking

Education

Bachelor's Degree in Communications / English / Multimedia / Business

Tools

Slack

Job description

We are looking for a proactive and detail-oriented Client Success Manager to manage communication with our international clients and ensure smooth project coordination between clients and internal teams. This role requires strong English communication skills, excellent organizational abilities, and the capability to handle multiple projects in a fast-paced environment.

• Manage and maintain relationships with international clients through Slack and other communication channels


• Monitor and follow up on project tasks to ensure timely completion and alignment with project timelines


• Coordinate closely with internal teams, including video editors, designers, and project managers


• Serve as the main point of contact between clients and internal teams, handling inquiries, concerns, and feedback professionally


• Provide clear updates regarding project progress, revisions, deadlines, and deliverables


• Understand client needs and ensure requests are properly communicated to the production team


• Assist in managing project workflows and improving operational efficiency


• Organize and document client feedback for internal evaluation and continuous improvement


• Support onboarding processes for new clients and ensure they understand communication flows and project procedures


• Build strong relationships with clients to maintain long-term engagement and satisfaction


• Escalate urgent issues or project risks to relevant stakeholders when necessary


• Help maintain positive client experiences and support client retention initiatives

• Minimum 2 years of experience in Client Success, Account Management, Community Management, Project Coordination, or related fields


• Bachelor's Degree in Communication, English Literature, Multimedia, Business, or a related major


• Fluent in English, both written and spoken, at C2 level, TOEFL or IELTS certification is a must


• Excellent communication, interpersonal, and problem-solving skills


• Strong multitasking and organisational abilities


• Familiar with collaboration and project management tools, especially Slack


• Able to work in a fast-paced and deadline-driven environment


• Understanding of video editing or creative production workflows is a plus

• Willing to work onsite at our Jakarta office on the night shift from 6 PM to 3 AM WIB