Client Success Associate

Ku Creatives Unlimited; Jakarta Pusat; Sur place; IDR 89 280 000 - 156 240 000; Plein temps

Résumé du poste

Ku Creatives Unlimited is seeking a proactive Client Success Manager to oversee communication with international clients from Jakarta. The role emphasizes coordinating with internal teams, managing multiple projects, and maintaining strong client relationships.

Strong English skills and experience in client success or project coordination are essential. The position involves onsite work in Jakarta on a night shift (6 PM–3 AM WIB) and requires excellent organizational abilities, plus familiarity

Qualifications

• Minimum 2 years of experience in client success, account management, or project coordination.
• Bachelor’s degree in communications, English, multimedia, business or related field.
• Fluent in English (C2 level) with TOEFL/IELTS certification preferred.
• Excellent communication, interpersonal and problem-solving skills.
• Strong multitasking and organizational abilities and familiarity with Slack.
• Able to work in a fast-paced, deadline-driven environment; knowledge of video production workflows is a plus.

Responsabilités

• Manage relationships with international clients via Slack and other channels.
• Monitor and follow up on project tasks to meet timelines.
• Coordinate with video editors, designers, and project managers.
• Serve as main point of contact, addressing inquiries and feedback professionally.
• Provide clear progress updates, revisions, deadlines and deliverables.
• Ensure client requests are communicated to production teams.
• Assist in managing workflows and improving operational efficiency.
• Document client feedback for internal evaluation and improvement.
• Support onboarding for new clients and communicate communication flows and procedures.
• Build and maintain long-term client relationships for retention.
• Escalate urgent issues or risks to relevant stakeholders as needed.

Connaissances

Client communication

Project coordination

Multitasking

English fluency

Formation

Bachelor's degree in Communications/English/Multimedia/Business

Outils

Slack

Description du poste

Responsibilities

We are looking for a proactive and detail-oriented Client Success Manager to manage communication with our international clients and ensure smooth project coordination between clients and internal teams. This role requires strong English communication skills, excellent organizational abilities, and the capability to handle multiple projects in a fast-paced environment.

• Manage and maintain relationships with international clients through Slack and other communication channels
• Monitor and follow up on project tasks to ensure timely completion and alignment with project timelines
• Coordinate closely with internal teams, including video editors, designers, and project managers
• Serve as the main point of contact between clients and internal teams, handling inquiries, concerns, and feedback professionally
• Provide clear updates regarding project progress, revisions, deadlines, and deliverables
• Understand client needs and ensure requests are properly communicated to the production team
• Assist in managing project workflows and improving operational efficiency
• Organize and document client feedback for internal evaluation and continuous improvement
• Support onboarding processes for new clients and ensure they understand communication flows and project procedures
• Build strong relationships with clients to maintain long‑term engagement and satisfaction
• Escalate urgent issues or project risks to relevant stakeholders when necessary
• Help maintain positive client experiences and support client retention initiatives

Requirements

• Minimum 2 years of experience in Client Success, Account Management, Community Management, Project Coordination, or related fields
• Bachelor's Degree in Communication, English Literature, Multimedia, Business, or a related major
• Fluent in English, both written and spoken, at C2 level, TOEFL or IELTS certification is a must
• Excellent communication, interpersonal, and problem‑solving skills
• Strong multitasking and organisational abilities
• Familiar with collaboration and project management tools, especially Slack
• Able to work in a fast‑paced and deadline‑driven environment
• Understanding of video editing or creative production workflows is a plus

Practical Requirements

• Willing to work onsite at our Jakarta office on the night shift from 6 PM to 3 AM WIB