Global Client Success Specialist - Night Shift

Ku Creatives Unlimited; Jakarta Selatan; Presencial; IDR 133.920.000 - 267.840.000; Jornada completa

Descripción de la vacante

Ku Creatives Unlimited in Jakarta seeks a proactive Client Success Manager to oversee relationships with international clients and coordinate with internal teams to ensure projects run smoothly from kickoff to delivery.

The role requires strong English communication, excellent organizational skills, and the ability to juggle multiple projects in a fast-paced environment; onsite night shift 6 PM–3 AM WIB, focusing on client satisfaction and process improvement.

Formación

• 2+ years in client success, account management, or related roles.
• Strong English communication, both written and spoken (C2).
• Experience coordinating cross-functional teams and projects.

Responsabilidades

• Manage relationships with international clients via Slack and other channels.
• Coordinate with video editors, designers, and project managers to meet timelines.
• Provide project updates, gather feedback, and escalate risks when needed.
• Assist onboarding of new clients and document communication flows.
• Support process improvements and maintain client satisfaction.

Conocimientos

English proficiency (C2)

Client relationship management

Project coordination

Multitasking

Educación

Bachelor's Degree in Communications / English / Multimedia / Business

Herramientas

Slack

Descripción del empleo

Ku Creatives Unlimited in Jakarta seeks a proactive Client Success Manager to oversee relationships with international clients and coordinate with internal teams to ensure projects run smoothly from kickoff to delivery.

The role requires strong English communication, excellent organizational skills, and the ability to juggle multiple projects in a fast-paced environment; onsite night shift 6 PM–3 AM WIB, focusing on client satisfaction and process improvement.