General Manager Restaurant Lombok

PT Ozz Life Restaurant; Lombok; On-site; IDR 279,000,000 - 502,200,000; Full time

Benefits offered by this job

Performance-based bonus

Leadership development

Direct ownership communication

Multicultural team environment

Job summary

PT Ozz Life Restaurant in Kuta, Lombok is seeking a hands-on General Manager to take full responsibility for daily operations and overall performance. You will lead floor, bar, cashier and leadership teams, coordinate with the Head Chef, ensure top service and high standards of cleanliness, while optimizing costs and schedule management.

The ideal candidate has senior restaurant leadership experience, strong guest focus, and the ability to drive growth in a premium setting on Lombok.

Qualifications

• Minimum three years' experience in restaurant management at GM level or higher.
• Proven ability to lead large teams across floor, bar and kitchen operations.
• Strong understanding of stock control, cost management and service standards.
• Excellent communication and cross-cultural leadership with international guests.
• Fluent in English and Bahasa Indonesia is preferred.

Responsibilities

• Manage the complete day-to-day operations of the restaurant.
• Lead, train and supervise floor, bar, cashier and leadership teams.
• Coordinate closely with Head Chef and kitchen team.
• Ensure excellent service, food consistency and customer satisfaction.
• Maintain high standards of cleanliness, hygiene and restaurant presentation.
• Prepare and manage fixed staff schedules.
• Control attendance, punctuality, discipline and productivity.
• Monitor stock availability and ensure key menu items are never out of stock.
• Reduce waste and operational costs; minimize mistakes.
• Handle customer complaints professionally and resolve issues quickly.
• Monitor Google reviews and actively improve reputation.
• Improve table turnover without harming guest experience.
• Submit accurate daily operation reports.
• Develop corporate partnerships, group bookings and private events.
• Be present on the floor during key service periods and lead the team.

Skills

Restaurant management

Leadership

Operational excellence

Customer service

Cost control

Training & development

Job description

About OZ

OZ is a premium all-day restaurant located in Kuta, Lombok.

Our concept combines:

• A modern brunch menu during the day
• Mediterranean cuisine exclusively at night
• Specialty coffee and creative beverages
• Fresh, high-quality food with strong attention to presentation and consistency

We are looking for a hands-on General Manager who can take full responsibility for the daily operations and overall performance of OZ.

Key Responsibilities

• Manage the complete day-to-day operations of the restaurant
• Lead, train and supervise the floor, bar, cashier and leadership teams
• Coordinate closely with the Head Chef and kitchen team
• Ensure excellent service, food consistency and customer satisfaction
• Maintain high standards of cleanliness, hygiene and restaurant presentation
• Prepare and manage fixed staff schedules
• Control attendance, punctuality, discipline and team productivity
• Monitor stock availability and ensure key menu items are never out of stock
• Reduce waste, unnecessary expenses and operational mistakes
• Handle customer complaints professionally and resolve issues quickly
• Monitor Google reviews and actively improve the restaurant’s reputation
• Improve table turnover without negatively affecting the guest experience
• Submit accurate daily reports covering operations, staffing and incidents
• Develop corporate partnerships, group bookings and private events
• Be physically present during key service periods and lead the team from the floor

Performance Objectives

• Maintain excellent operational standards throughout every shift
• Deliver a consistently high level of customer service
• Improve team efficiency, discipline and productivity
• Train the team in effective upselling techniques
• Increase repeat customers and strengthen customer loyalty
• Maintain consistent food, beverage and service quality
• Control stock, minimise waste and prevent operational shortages
• Build a motivated, professional and accountable team

Candidate Profile

• Minimum three years of experience as a Restaurant Manager, General Manager or senior hospitality manager
• Strong experience in a busy, premium or high-volume restaurant
• Excellent leadership and team-management skills
• Commercial mindset and strong understanding of restaurant performance
• Strong knowledge of restaurant operations, stock control and cost management
• Able to train teams and enforce clear operational standards
• Fluent in English and Bahasa Indonesia
• Comfortable working with international customers and multicultural teams
• Organised, disciplined, proactive and solution-oriented
• Willing to work on-site in Kuta, Lombok
• Available during weekends, public holidays and peak service periods

What We Offer

• Full-time management position in an established restaurant in Kuta, Lombok
• Performance-based bonus
• Opportunity to lead and develop a multicultural team
• Direct communication with ownership and genuine responsibility for the restaurant’s performance

Important

This is not an office-only management position. We are looking for a present, energetic and accountable General Manager who can lead from the floor, solve problems quickly and deliver measurable results.