Lounge Assistant Manager | Manuza | Bali

Savaya Group; Kuta; On-site; IDR 167,400,000 - 267,840,000; Full time

Job summary

Savaya Group is seeking a Lounge Assistant Manager for Manuza to lead lounge service, coach the front-of-house team, and ensure seamless guest flow and table readiness. This hands-on role means being on the floor, mentoring staff, engaging guests, and solving on-the-spot issues while coordinating with Restaurant, Bar, Kitchen, Reservations, and Guest Relations.

If you thrive in premium hospitality and speak English and Bahasa Indonesia, you could shape the lounge experience and support the

Qualifications

• Experience supervising lounge/premium hospitality operations.
• Lead from the floor during busy service.
• Create a warm, personalized guest experience.
• Handle guest concerns calmly and professionally.
• Coordinate with Bar, Kitchen, Reservations, and Guest Relations.
• Understand reservations, seating plans, turnover, service procedures, and closing controls.
• Coach team and maintain grooming standards.
• Willing to work shifts, weekends, holidays, and late nights.
• Communicate professionally in English and Bahasa Indonesia.

Responsibilities

• Prepare the lounge for service and conduct team briefings.
• Assign sections and ensure the floor is fully ready before guests arrive.
• Monitor reservations, seating, turnover, service timing, and guest satisfaction.
• Remain visible on the floor and support the team during peak periods.
• Handle guest requests or concerns and coordinate with bar and kitchen.
• Train and coach lounge team; maintain grooming standards and opening/closing duties.

Skills

Floor leadership

Staff coaching

Guest relations

Reservations knowledge

Service coordination

Shift flexibility

English/Indonesian

Job description

Do you know how to create a lounge experience that feels effortless, personal, and well organized?

As Lounge Assistant Manager at Manuza, you will support the daily operation of the restaurant’s lounge area. Working closely with the management team, you will lead the service team, oversee guest flow and table readiness, and make sure every guest receives attentive and consistent service.

This is a hands-on leadership role for someone who enjoys being present on the floor, coaching the team, engaging with guests, and solving operational issues as they happen.

What You’ll Experience

In this role, you will have the opportunity to:

• Help establish the service culture of Manuza

• Take ownership of daily lounge operations and the guest journey

• Lead and develop a front-of-house service team

• Work closely with Restaurant, Bar, Kitchen, Reservations, and Guest Relations

• Support events, special evenings, and high-volume service

• Contribute ideas that improve guest satisfaction and commercial performance

• Develop your leadership experience within a growing hospitality group

What You’ll Be Doing

You will help prepare the lounge for service, conduct team briefings, assign sections, and ensure the floor is fully ready before guests arrive.

Throughout service, you will monitor reservations, seating, table turnover, service timing, and guest satisfaction. You will remain visible on the floor, support the team during busy periods, handle guest requests or concerns, and coordinate closely with the bar and kitchen.

You will also help train and coach the lounge team, maintain service and grooming standards, manage opening and closing duties, and support stock control, cash handling, reporting, and other operational procedures.

Could This Be You?

• Have you supervised a lounge, restaurant, bar, beach club, or other premium hospitality operation?

• Do you enjoy leading from the floor and supporting your team during busy service?

• Can you create a warm and personalized experience for different types of guests?

• Are you confident handling guest concerns calmly and professionally?

• Can you coordinate effectively with the Bar, Kitchen, Reservations, and Guest Relations teams?

• Do you understand reservations, seating plans, table turnover, service procedures, and closing controls?

• Can you coach team members and maintain consistent service and grooming standards?

• Are you comfortable working shifts, weekends, public holidays, and late-night hours?

• Can you communicate professionally in both English and Bahasa Indonesia?