FWA Partner Management Lead

Indosat Ooredoo; Makassar; On-site; IDR 446,400,000 - 1,004,400,000; Full time

Job summary

Indosat Ooredoo Hutchison seeks a seasoned Partner/Vendor Manager to lead onboarding, certification, and ongoing governance of installer and distribution partners covering the Circle footprint for ODU installation and IDU delivery.

The role requires 7–10 years in vendor/partner management, strong negotiation skills on SLA governance, and experience managing outsourced technician networks. IOH emphasizes safety, compliance, and measurable performance.

Qualifications

• Seven to ten years in vendor or partner management, field service, or channel operations.
• Strong commercial negotiator with a real grip on SLA governance.
• Experience managing outsourced technician networks preferred.

Responsibilities

• Source, onboard and certify installer and distribution partners to cover the Circle footprint for ODU installation and IDU delivery.
• Plan partner capacity: installers per district against forecast GA, with surge cover for launch and campaign peaks.
• Own the partner SLA framework covering acceptance time, install TAT, first-time-right, rework and escalation, with a monthly scorecard and real consequences.
• Negotiate and manage commercial terms: cost per install, cost per activation, distribution margin, and the penalty and bonus mechanics.
• Certify every partner technician on ODU mounting, alignment and acceptance testing before granting activation rights.
• Govern compliance: work permits, safety, conduct at the customer premise, device custody, and data handling.
• Run partner performance reviews, move volume to the partners who perform, and exit the ones who do not.
• Feed partner-side root causes back to Delivery, Network and HQ, whether the cause is a device defect, a coverage gap or process friction.

Skills

Vendor management

Partner management

Negotiation

SLA governance

Job description

Builds and governs the third-party capacity that installs and distributes FWA: installer vendors, distributors and managed-service partners, on capacity, quality, commercial terms and compliance.

Job Description

• Source, onboard and certify installer and distribution partners to cover the Circle footprint for ODU installation and IDU delivery.
• Plan partner capacity: installers per district against forecast GA, with surge cover for launch and campaign peaks.
• Own the partner SLA framework covering acceptance time, install TAT, first-time-right, rework and escalation, with a monthly scorecard and real consequences.
• Negotiate and manage commercial terms: cost per install, cost per activation, distribution margin, and the penalty and bonus mechanics.
• Certify every partner technician on ODU mounting, alignment and acceptance testing before granting activation rights.
• Govern compliance: work permits, safety, conduct at the customer premise, device custody, and data handling.
• Run partner performance reviews, move volume to the partners who perform, and exit the ones who do not.
• Feed partner-side root causes back to Delivery, Network and HQ, whether the cause is a device defect, a coverage gap or process friction.

Requirements

Seven to ten years in vendor or partner management, field service, or channel operations.

Strong commercial negotiator with a real grip on SLA governance.

Experience managing outsourced technician networks preferred.

Telecommunications & Internet Service Providers 1,001-5,000 employees

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk ("Indosat Ooredoo") and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia.

Indosat Ooredoo Hutchison will be guided by its corporate vision "To Become the Most Preferred Digital Telco of Indonesia" to capture the tremendous market opportunities presented by Indonesia's digital and economic growth.

The Company's enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia's digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk ("Indosat Ooredoo") and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia.

Indosat Ooredoo Hutchison will be guided by its corporate vision "To Become the Most Preferred Digital Telco of Indonesia" to capture the tremendous market opportunities presented by Indonesia's digital and economic growth.

The Company's enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia's digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.