Community Engagement Officer

Indosat Ooredoo; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Indosat Ooredoo Hutchison in Indonesia is seeking a Community Engagement Lead to drive on-ground activations and build partnerships that expand Home Business awareness and subscriber growth.

You will map communities, manage field teams, plan events, educate residents on FTTH/FWA options, and develop referral programs with Circle Sales to convert engagement into measurable results.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Public Relations, or related field.
• 3–5 years of experience in community engagement, field marketing, event activation, partnership development, sales activation, or related role.
• Experience in telecommunications, property, FMCG, or consumer services is an advantage.
• Experience managing field teams, activation partners, or community stakeholders is preferred.
• Strong understanding of community engagement and on-ground activation.
• Ability to build relationships with community leaders, property management, and local partners.
• Experience planning events, product demonstrations, and referral or lead-generation programmes.
• Understanding of lead qualification, sales handover, and conversion tracking.

Responsibilities

• Identify and prioritize residential communities for Home Business market.
• Build and maintain relationships with community leaders, residential management, property developers, and other stakeholders to strengthen market access.
• Plan and execute community-based activations, resident gatherings, door-to-door engagement, product demonstrations, and promotional activities.
• Communicate the benefits and suitability of FTTH and FWA to residents, helping them understand product options, service availability, and the registration process.
• Develop community-driven lead generation initiatives, referral programmes, and local engagement activities with Circle Sales to support subscriber acquisition.
• Establish mutually beneficial partnerships with residential communities, property management, and local organizations to create sustainable acquisition channels.
• Track activation results, community participation, qualified leads, referral performance, and subscriber conversion; use insights to improve engagement effectiveness.

Skills

Interpersonal skills

Relationship building

Persuasive communication

Presentation skills

Proactive execution

Field coordination

Education

Bachelor's degree in Marketing/Communications/Business/Public Relations or related field

Job description

To develop local community relationships and lead community-based on-ground engagement activities that increase Home Business awareness, generate qualified leads, and support subscriber acquisition across FTTH and FWA. The role builds partnerships with residential communities and local stakeholders, drives product education and referral initiatives, and works closely with Circle Sales to convert community engagement into measurable business outcomes.

Scope of Work

Community Mapping & Prioritization — Identify and prioritize residential communities, housing complexes, property managers, resident associations, and local stakeholders based on Home Business market potential and service availability.

Community Relationship Management — Build and maintain relationships with community leaders, residential management, property developers, and other relevant stakeholders to strengthen market access and engagement.

On-Ground Activation & Engagement — Plan and execute community-based activations, resident gatherings, door-to-door engagement, product demonstrations, and promotional activities to increase product awareness and consideration.

Product Education & Consumer Engagement — Communicate the benefits and suitability of FTTH and FWA to residents, helping them understand product options, service availability, and the registration process.

Lead Generation & Referral Programmes — Develop community-driven lead generation initiatives, referral programmes, and local engagement activities in coordination with Circle Sales to support subscriber acquisition.

Partnership Development — Establish mutually beneficial partnerships with residential communities, property management, and relevant local organizations to create sustainable acquisition channels.

Performance Monitoring & Improvement — Track activation results, community participation, qualified leads, referral performance, and subscriber conversion; use insights to improve engagement effectiveness.

Requirements

Education and experience

Bachelor's degree in Marketing, Communications, Business, Public Relations, or a related field.

Minimum 3–5 years of experience in community engagement, field marketing, event activation, partnership development, sales activation, or a related role.

Experience in telecommunications, property, FMCG, or consumer services is an advantage.

Experience managing field teams, activation partners, or community stakeholders is preferred.

Strong understanding of community engagement and on-ground activation.

Ability to build relationships with community leaders, property management, and local partners.

Experience planning events, product demonstrations, and referral or lead-generation programmes.

Understanding of lead qualification, sales handover, and conversion tracking.

Ability to monitor activity performance and prepare basic reports.

Strong interpersonal and relationship-building skills.

Persuasive communication and presentation skills.

Proactive, hands-on execution and problem-solving.

Commercial orientation and results-driven mindset.

Strong coordination skills and adaptability to field-based work.

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Community Engagement Lead?
• Kualifikasi mana yang kamu miliki?

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH") , are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk (“Indosat Ooredoo”) and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia.

Indosat Ooredoo Hutchison will be guided by its corporate vision “To Become the Most Preferred Digital Telco of Indonesia” to capture the tremendous market opportunities presented by Indonesia’s digital and economic growth.

The Company’s enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia’s digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.