FWA Base Management Officer

Indosat Ooredoo; Makassar; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Indosat Ooredoo Hutchison is seeking a specialist to improve FWA customer base health by identifying retention risks and supporting payment recovery through approved lifecycle interventions. You will monitor cohorts, spot churn signals, segment customers, and run retention campaigns including 5G adoption education and renewals with service teams.

This role requires strong analytics, clear communication and cross‑functional collaboration to deliver measurable improvements for Indonesia's digital

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, Operations or related discipline.
• Experience in customer lifecycle management, retention or telecom operations.
• Base analytics; campaign execution; customer segmentation; escalation.
• Ownership and follow-through; clear communication; collaboration across functions; analytical problem-solving.

Responsibilities

• Base Monitoring - Review customer cohorts, active-use trends, payment status and early churn patterns.
• Risk Segmentation - Identify newly active, low-usage or overdue customers requiring targeted follow-up.
• Retention Execution - Run approved outreach, rebuy and save initiatives with national base management.
• 5G Adoption - Support customer education and usage expansion where eligible.
• Lifecycle Requests - Coordinate renewals, relocation or device-related processes with service teams.
• Performance Feedback - Track cohort survivability, retention results and campaign effectiveness.

Skills

Customer lifecycle management

Retention

Telecom operations

Analytical problem solving

Communication

Collaboration

Leadership

Problem solving

Education

Bachelor's degree in Business, Marketing, Engineering, Operations or related discipline

Tools

Spreadsheet

Presentation

Reporting

Job description

Improve FWA customer base health by identifying retention risks, supporting payment recovery and executing approved customer lifecycle interventions.

Scope of Work

Base Monitoring - Review customer cohorts, active-use trends, payment status and early churn patterns.

Risk Segmentation - Identify newly active, low-usage or overdue customers requiring targeted follow-up.

Retention Execution - Run approved outreach, rebuy and save initiatives with national base management.

5G Adoption - Support customer education and usage expansion where eligible.

Lifecycle Requests - Coordinate renewals, relocation or device-related processes with service teams.

Performance Feedback - Track cohort survivability, retention results and campaign effectiveness.

Requirements

Bachelor's degree in Business, Marketing, Engineering, Operations or a related discipline, or equivalent relevant professional experience. Experience in customer lifecycle management, retention or telecom operations.

Base analytics; campaign execution; customer segmentation; escalation. Strong spreadsheet, presentation and reporting literacy appropriate to the role.

Ownership and follow-through; clear communication; collaboration across functions; analytical problem-solving; customer and commercial orientation. Leadership and decision complexity should be assessed in proportion to actual role scope.

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk ("Indosat Ooredoo") and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia.

Indosat Ooredoo Hutchison will be guided by its corporate vision "To Become the Most Preferred Digital Telco of Indonesia" to capture the tremendous market opportunities presented by Indonesia's digital and economic growth.

The Company's enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia's digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk ("Indosat Ooredoo") and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia.

Indosat Ooredoo Hutchison will be guided by its corporate vision "To Become the Most Preferred Digital Telco of Indonesia" to capture the tremendous market opportunities presented by Indonesia's digital and economic growth.

The Company's enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia's digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.