Front Office Manager: Guest Services Leader

Kozystay; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Marriott International in Surabaya seeks a Front Office Manager to supervise front desk and guest services teams, ensuring smooth check-in/check-out and high guest satisfaction. The role directs and supports managers and employees to meet financial and service goals, while fostering teamwork and professional standards.

The position emphasizes maintaining service quality, addressing guest needs, and guiding staff through daily operations with integrity and strong communication.

Qualifications

• High school diploma or GED with 2 years experience in guest services, front desk, or related area.
• Alternatively, a 2-year degree in Hotel and Restaurant Management or related field with no work experience required.

Responsibilities

• Oversee day-to-day front office operations and staff performance.
• Maintain guest services standards and ensure smooth check-in/check-out processes.
• Address guest issues and resolve conflicts to maximize satisfaction.
• Supervise front desk staffing and ensure communication on business objectives.
• Lead by example and coach staff in service excellence and professionalism.

Skills

Guest services

Front desk operations

Staff supervision

Customer satisfaction

Conflict resolution

Communication

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management / Hospitality / Business Administration

Job description

Marriott International in Surabaya seeks a Front Office Manager to supervise front desk and guest services teams, ensuring smooth check-in/check-out and high guest satisfaction. The role directs and supports managers and employees to meet financial and service goals, while fostering teamwork and professional standards.

The position emphasizes maintaining service quality, addressing guest needs, and guiding staff through daily operations with integrity and strong communication.