Front Office Leader: Growth, Learning & Guest Excellence

Accor; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200,880,000 - 357,120,000; Full time

Benefits offered by this job

Discounted Accor hotel rates

Learning and development programs

Global opportunities across Accor

CSR and ESG initiatives

Job summary

ibis Surabaya City Center in Surabaya, Indonesia is seeking a Front Office Manager to lead a dynamic team, manage departmental costs, and uphold hotel SOPs while ensuring exceptional guest service. The role requires strong leadership, English communication, and a proactive approach to safety and crisis procedures.

You will be responsible for maintaining high service standards, coordinating with other departments, and building lasting relationships with suppliers and contractors in a fast-paced

Qualifications

• Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Hotel PMS.
• Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with others departments.
• Excellent communication skills in English, with a professional, guest-oriented, and service minded attitude.
• High sense of responsibility, integrity, flexibelity and perform under pressure in a fast-paced hotel environment.

Responsibilities

• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Skills

Front Office leadership

Guest service

Communication

Team coaching

Tools

Hotel PMS

Job description

ibis Surabaya City Center in Surabaya, Indonesia is seeking a Front Office Manager to lead a dynamic team, manage departmental costs, and uphold hotel SOPs while ensuring exceptional guest service. The role requires strong leadership, English communication, and a proactive approach to safety and crisis procedures.

You will be responsible for maintaining high service standards, coordinating with other departments, and building lasting relationships with suppliers and contractors in a fast-paced