General Manager - Hotel Finance & Strategy

Pt. Salam Pacific Indonesia Lines; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 900,000,000 - 1,800,000,000; Full time

Job summary

JW Marriott Hotel Surabaya seeks an experienced General Manager to lead all hotel operations, guest and employee satisfaction, and financial performance. The role demands strong sales, F&B, and leadership capabilities in a competitive market.

You will align property plans with Marriott strategies, build owner relationships, and drive community engagement while mentoring the executive team to deliver exceptional service and profitability.

Qualifications

• Experience leading hotel operations in Indonesia/Asia Pacific.
• Strong sales and marketing leadership with a focus on profitability.
• Solid understanding of finance, budgeting and cost control.

Responsibilities

• Lead property strategy and execution to maximize guest satisfaction and profit.
• Oversee HR, finance, sales, revenue management and brand alignment.
• Drive owner relations and community engagement.
• Ensure compliance with Marriott standards and operational excellence.
• Develop and mentor the property leadership team.

Skills

Leadership

Sales & Marketing

Financial acumen

Hotel operations

F&B flair

Education

Two-year degree in business/hotel management

Four-year bachelor’s degree in business/hotel management

Job description

JW Marriott Hotel Surabaya seeks an experienced General Manager to lead all hotel operations, guest and employee satisfaction, and financial performance. The role demands strong sales, F&B, and leadership capabilities in a competitive market.

You will align property plans with Marriott strategies, build owner relationships, and drive community engagement while mentoring the executive team to deliver exceptional service and profitability.