Guest Experience Concierge: Hospitality For Short-Term Rentals

Kozystay; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 120.000.000 - 160.000.000; Jornada completa

Descripción de la vacante

Kozystay in Surabaya seeks a Front Office Manager to oversee front desk operations, Bell/Door staff, and guest services, ensuring smooth check-in and checkout experiences. You will lead daily activities and coordinate with management to deliver outstanding hospitality.

The role requires a high school diploma or equivalent (or a two-year degree in Hospitality/Hotel Management) and experience in guest services.

Formación

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsabilidades

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Educación

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Descripción del empleo

Showing 18 Guest Experience Concierge Hospitality For Short Term Rentals jobs in Surabaya

Front Office Manager

Posted 21 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JL. Embong Malang 25-31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and