Front Office Supervisor – Luxury Hotel Experience

Accor; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 90,000,000 - 210,000,000; Full time

Benefits offered by this job

Employee discounts at Accor hotels

Learning programs

Global career opportunities

ESG and CSR initiatives

Job summary

Accor in Surabaya is seeking an Assistant Front Office Manager to lead Rooms Operations and elevate the guest experience. You will supervise check-ins, VIP arrivals, and staff schedules while collaborating with Housekeeping, Engineering, Concierge, and F&B teams.

We value strong leadership, exceptional communication, and the ability to manage complex guest requests in a 24/7 luxury setting. Join us for a rewarding career with growth opportunities at Accor.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
• 3–5 years of front office experience in a luxury 4- or 5-star hotel, including at least 1–2 years in a supervisory or duty manager role.
• Proficiency in hotel Property Management Systems (Opera Cloud-preferred), yield management basics, and Microsoft Office.
• Exceptional communication, problem-solving, leadership, and emotional intelligence under pressure.
• Availability to work rotating shifts, weekends, nights, and holidays as required by 24/7 hotel operations.

Responsibilities

• Supervise daily check-ins, check-outs, room assignments, and VIP arrivals; create staff schedules and monitor grooming and service standards.
• Handle complex or VIP guest complaints, special requests, and billing disputes professionally.
• Liaise with Housekeeping, Engineering, Concierge or Food & Beverage teams for smooth operations.
• Coach team members, deliver training, and assist with performance evaluations and recruitment.
• Monitor room occupancy, assist with budgets, track inventory, and prepare management reports; ensure cash-handling and data privacy compliance.

Skills

Leadership

Customer service

Communication

Problem-solving

Team coaching

Emotional intelligence

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Opera Cloud

Microsoft Office

Job description

Accor in Surabaya is seeking an Assistant Front Office Manager to lead Rooms Operations and elevate the guest experience. You will supervise check-ins, VIP arrivals, and staff schedules while collaborating with Housekeeping, Engineering, Concierge, and F&B teams.

We value strong leadership, exceptional communication, and the ability to manage complex guest requests in a 24/7 luxury setting. Join us for a rewarding career with growth opportunities at Accor.