Front Office Duty Manager — VIP Service Lead

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Mövenpick Surabaya City is seeking a Front Office team member to support daily operations and ensure VIP rooms are prepared with the correct amenities before arrival. The role requires strong communication and a customer-focused attitude within a dynamic hotel environment.

Ideal candidates demonstrate excellent grooming, presentation, and time management skills, delivering friendly service and attention to detail across front desk, reservations, concierge, and related areas.

Qualifications

• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality.
• Excellent grooming and presentation skills.
• Service oriented with an eye for details.

Responsibilities

• Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
• Responsible for assisting in a hands-on capacity should the need arise in any outlet or area in the Hotel.
• Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.

Skills

Communication

Interpersonal skills

Time management

Grooming

Presentation

Customer service

Job description

Mövenpick Surabaya City is seeking a Front Office team member to support daily operations and ensure VIP rooms are prepared with the correct amenities before arrival. The role requires strong communication and a customer-focused attitude within a dynamic hotel environment.

Ideal candidates demonstrate excellent grooming, presentation, and time management skills, delivering friendly service and attention to detail across front desk, reservations, concierge, and related areas.