Hospitality Inventory & Internal Controls Auditor

Erablue Electronics; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

JW Marriott in Surabaya is seeking a Front Desk/Rooms & Guest Services position to welcome guests, provide information on amenities and hours, and coordinate with departments to resolve requests and ensure guest satisfaction.

The role emphasizes professional communication, teamwork, and adherence to policies within a luxury hospitality environment, with opportunities for growth in guest-relations skills.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: No related work experience.
• Supervisory experience: No supervisory experience.
• License or certification: None.

Responsibilities

• Supply guests with directions and information regarding property amenities, services, and hours of operation.
• Coordinate with appropriate departments to resolve guest requests or problems.
• Follow up with guests to ensure requests are met to their satisfaction.
• Respond to special requests from guests and communicate VIP arrivals to designated personnel.
• Maintain professional appearance and adhere to company policies and confidentiality.

Skills

Guest services

Communication

Teamwork

Multitasking

Education

High school diploma

Job description

JW Marriott in Surabaya is seeking a Front Desk/Rooms & Guest Services position to welcome guests, provide information on amenities and hours, and coordinate with departments to resolve requests and ensure guest satisfaction.

The role emphasizes professional communication, teamwork, and adherence to policies within a luxury hospitality environment, with opportunities for growth in guest-relations skills.