Guest Experience Manager – Hospitality Lead (Surabaya)

Sango Hotel Management; Jakarta Pusat; Remoto; IDR 100.440.000 - 167.400.000; Tempo pieno

Descrizione del lavoro

Marriott Hotels is seeking a Guest Experience Manager to oversee guest interactions and satisfaction for properties supported remotely, including Surabaya. You will manage check-ins/outs, coordinate with housekeeping, and ensure accurate reporting and guest communications.

The role emphasizes staying compliant with safety policies, delivering excellent service, and maintaining professional standards across the guest journey.

Competenze

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Mansioni

• Process guest check-ins by confirming reservations, assigning rooms and issuing keys.
• Process payments (room charges, cash, checks, debit or credit).
• Handle check-outs; resolve late/disputed charges.
• Answer, record, and process guest calls, messages, requests or concerns.
• Coordinate with Housekeeping to track room readiness for check-in.

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Marriott Hotels is seeking a Guest Experience Manager to oversee guest interactions and satisfaction for properties supported remotely, including Surabaya. You will manage check-ins/outs, coordinate with housekeeping, and ensure accurate reporting and guest communications.

The role emphasizes staying compliant with safety policies, delivering excellent service, and maintaining professional standards across the guest journey.