Front Office Manager — Elevate Guest Experience

AccorHotels Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 133,920,000 - 245,520,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career growth opportunities

Job summary

AccorHotels Indonesia is seeking a Front Office Manager for ibis Surabaya City Center to lead a dynamic team in a busy hotel setting. You will drive guest service excellence, manage departmental costs, and ensure strict adherence to SOPs while fostering a culture of service and accountability.

Ideal candidates will have strong English communication, leadership abilities, and the resilience to perform under pressure in a fast-paced environment.

Qualifications

• Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Hotel PMS.
• Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with others departments.
• Excellent communication skills in English, with a professional, guest-oriented , and service minded attitude.
• High sense of responsibility, integrity, fleksibility and perform under pressure in a fast-paced hotel environment.

Responsibilities

• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Skills

English proficiency

Front Office leadership

Guest service

Team coaching

Communication

Tools

Hotel PMS

Job description

AccorHotels Indonesia is seeking a Front Office Manager for ibis Surabaya City Center to lead a dynamic team in a busy hotel setting. You will drive guest service excellence, manage departmental costs, and ensure strict adherence to SOPs while fostering a culture of service and accountability.

Ideal candidates will have strong English communication, leadership abilities, and the resilience to perform under pressure in a fast-paced environment.