Front Office Manager - Six Senses Bali

InterContinental Hotels Group; Tangerang; Hybrid; IDR 320,000,000 - 520,000,000; Full time

Job summary

Six Senses Bali is seeking a Front Office Manager to lead the front desk team and ensure exceptional guest experiences aligned with the brand’s luxury standards.

You will oversee reservations, guest history, and room availability while partnering with Guest Services, Housekeeping, and F&B to deliver seamless arrivals and departures. Strong leadership, English fluency, and Opera systems experience are essential.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration or related field.
• 2–4 years front office/guest services experience including supervisory duties.
• Fluent English; Indonesian citizenship is required.

Responsibilities

• Assume full responsibility for the efficient operation of the Front Office to meet brand standards.
• Collaborate with Guest Services, Reservations, Housekeeping and F&B to ensure guest satisfaction.
• Manage room inventory, rates, packages, and policy adherence; monitor guest profiles.
• Oversee training and education to instill a cost-focused, quality-driven mindset.
• Ensure compliance with legal, safety, and financial controls and reporting.

Skills

Front office experience

Supervisory experience

Fluent in English

Education

Bachelor's degree in Hotel Management or related field

Indonesian citizenship

Tools

Opera system

Job description

As Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and out-of-the-ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and their strategic planning and development, and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledgeof all facilities and services offered by the hotel, includingthetype of rooms available as well as their location and layout,selling status, rates, and benefits of all package plans,credit policy of the hoteland reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilitiesbased onreservations. Iam able todetermine room rates based on the selling tactics of theresort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Roomsand focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/metand oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistently with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and including the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field plus two to four years front office/guest services experience, including supervisory experience, or an equivalent combination of education and experience.
• Fluent in English; I understand that additional languages are preferred.
• Indonesian Citizenship
• Familiar with the Opera system and other related systems

The above is intended to provide an overview of the role and responsibilities of a Front Office Manager at Six Senses Bali. It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.