Front Office Intern: Guest Services & Operations

Mandarin Oriental Hotel Group Limited; Pluit; On-site; IDR 27,900,000 - 44,640,000; Full time

Job summary

Mandarin Oriental Jakarta is seeking a Front Office Intern to support the hotel’s Front Office team, delivering exceptional guest service and helping to ensure smooth daily operations. The intern reports to the Front Office Manager and will work closely with Reception, Concierge, and Guest Relations teams.

Based at the hotel, you will assist with check-in/check-out, guest inquiries, and concierge services, while coordinating with Housekeeping for room readiness and supporting front office

Qualifications

• Pursuing or recently completed degree in Hospitality Management or related field.
• Strong interest in guest service and hotel operations.
• Good command of English and strong interpersonal skills.
• Professional, detail-oriented, reliable and able to work collaboratively in a fast-paced environment.

Responsibilities

• Guest Service Support: welcome guests, assist with check-in/check-out and handle inquiries.
• Operations & Administration: update guest information, prepare daily reports and handovers, support trainee documentation.
• Communication & Coordination: liaise with departments to fulfill guest requests and assist with amenities and room readiness coordination.
• Event & Special Projects: assist in preparing logistics for VIP arrivals, group check-ins, or special events.
• Additional Responsibilities: perform other tasks to support Front Office duties.

Skills

Guest service interest

English proficiency

Interpersonal skills

Education

Hospitality Management degree

Job description

Mandarin Oriental Jakarta is seeking a Front Office Intern to support the hotel’s Front Office team, delivering exceptional guest service and helping to ensure smooth daily operations. The intern reports to the Front Office Manager and will work closely with Reception, Concierge, and Guest Relations teams.

Based at the hotel, you will assist with check-in/check-out, guest inquiries, and concierge services, while coordinating with Housekeeping for room readiness and supporting front office