Duty Manager

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Mövenpick Surabaya City is seeking a Front Office team member to support daily operations and ensure VIP rooms are prepared with the correct amenities before arrival. The role requires strong communication and a customer-focused attitude within a dynamic hotel environment.

Ideal candidates demonstrate excellent grooming, presentation, and time management skills, delivering friendly service and attention to detail across front desk, reservations, concierge, and related areas.

Qualifications

• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality.
• Excellent grooming and presentation skills.
• Service oriented with an eye for details.

Responsibilities

• Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
• Responsible for assisting in a hands-on capacity should the need arise in any outlet or area in the Hotel.
• Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.

Skills

Communication

Interpersonal skills

Time management

Grooming

Presentation

Customer service

Job description

Company Description

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

Job Description

• Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
• Responsible for assisting in a "hands-on" capacity should the need arise in any outlet or area in the Hotel.
• Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.

Qualifications

• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
• Excellent grooming and presentation skills
• Service oriented with an eye for details

WHY WORK FOR ACCOR

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.