Front Office Duty Manager — Guest Experience Leader

Hotel Novotel Mangga Dua; Makassar; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Heritage building as hotels icon

Nearby Batavia old town centre with文化、

Close to local business, shopping and_

30-minute drive from International Soe

Job summary

Novotel Jakarta Gajah Mada seeks a Front Office Host to oversee the smooth operation of the Front Office and Reception within the Rooms Division. You will ensure guest and staff needs are met, maintaining brand standards and efficient service in a bustling hotel environment.

The role requires a certificate/diploma in Hospitality, at least 2 years FO experience, and strong English communication. Knowledge of hotel software and Microsoft Office is preferred.

Qualifications

• Ideally with a certificate or diploma in Hospitality/Tourism management.
• Minimum 2 years’ work experience as FO or in a similar capacity in a hotel or a large operation.
• Knowledgeable with software system (but not mandatory).
• Computer literacy in Microsoft office and excellent English communication skills both in understanding and writing.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Ensure the efficient running of the Front Office department.
• Meet employee, guest, and owner expectations in line with corporate standards.
• Contribute to the smooth operation of the Reception within the Rooms Division.

Skills

FO experience

English communication

Microsoft Office

Problem solving

Interpersonal skills

Education

Hospitality/Tourism management certificate/diploma

Tools

Hotel software systems

Job description

Novotel Jakarta Gajah Mada seeks a Front Office Host to oversee the smooth operation of the Front Office and Reception within the Rooms Division. You will ensure guest and staff needs are met, maintaining brand standards and efficient service in a bustling hotel environment.

The role requires a certificate/diploma in Hospitality, at least 2 years FO experience, and strong English communication. Knowledge of hotel software and Microsoft Office is preferred.