Front Office Leader - Guest Experience & Ops

Park 5 Simatupang Jakarta; Kebayoran Baru; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Park 5 Hotel Simatupang in Jakarta is hiring a Front Office Manager to lead the front desk team, ensure superior guest service, and manage day-to-day operations in a busy hotel environment.

The ideal candidate will have a strong leadership background, at least 3–5 years in front office roles with 1–2 years in a managerial capacity, and a passion for delivering exceptional guest experiences in a dynamic setting.

Qualifications

• Bachelor's degree in hospitality management or related field is preferred.
• Minimum 3-5 years or experience in front office operations, with at latest 1-2 years in managerial role.
• Strong leadership and team management skills High level of customer service orientation.
• High level of customer service orientation and problem-solving skills.
• Strong organizational and time management abilities.

Skills

Leadership

Team Management

Customer Service

Problem Solving

Time Management

Education

Bachelor's degree in hospitality management or related field

Job description

Park 5 Hotel Simatupang in Jakarta is hiring a Front Office Manager to lead the front desk team, ensure superior guest service, and manage day-to-day operations in a busy hotel environment.

The ideal candidate will have a strong leadership background, at least 3–5 years in front office roles with 1–2 years in a managerial capacity, and a passion for delivering exceptional guest experiences in a dynamic setting.