Front Office - Dental Clinic

PT. KARUNIA SENYUM SEJAHTERA; Tangerang Selatan; Presencial; IDR 44.640.000 - 66.960.000; Jornada completa

Descripción de la vacante

JNJ Specialist Dental Centre & Smart Dental is seeking a Front Office Officer to deliver exceptional patient service and manage front desk operations from arrival to checkout. You will greet patients, handle registrations and scheduling, process payments, and coordinate with the dental team in a fast-paced clinic.

This role requires clear communication, friendly professionalism, and the ability to multitask in a busy healthcare setting. Weekend availability is a plus for clinic operations.

Formación

• Minimum High School education; diploma or degree is a plus.
• Experience in front office or customer service roles preferred.
• Healthcare or medical clinic experience highly preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, service-oriented, patient-focused.

Responsabilidades

• Greet and assist patients professionally and courteously.
• Manage patient registration, appointments, check-in, and check-out.
• Handle patient inquiries via phone, WhatsApp, and other channels.
• Coordinate patient flow with dentists and clinic teams.
• Manage patient records and administrative documents.
• Process payments, billing, and cashier transactions.
• Follow up with patients regarding appointments and treatments.
• Handle patient feedback and complaints professionally.
• Maintain a clean and organized front office area.
• Ensure front office operations follow clinic SOPs and service standards.

Conocimientos

Communication

Customer service

Multitasking

Organizational skills

Professional demeanor

Educación

High School diploma or equivalent

Diploma or Bachelor's degree a plus

Descripción del empleo

Front Office Officer position at JNJ Specialist Dental Centre & Smart Dental, a growing dental healthcare group. The role is responsible for providing excellent patient service, managing front desk operations, and ensuring a smooth and professional patient experience from registration to completion of treatment.

Key responsibilities

• Greet and assist patients professionally and courteously
• Manage patient registration, appointments, check-in, and check-out
• Handle patient inquiries via phone, WhatsApp, and other channels
• Coordinate patient flow with dentists and clinic teams
• Manage patient records and administrative documents
• Process payments, billing, and cashier transactions
• Follow up with patients regarding appointments and treatments
• Handle patient feedback and complaints professionally
• Maintain a clean and organized front office area
• Ensure front office operations follow clinic SOPs and service standards

About you

• Minimum High School (SMA/SMK) education; Diploma or Bachelor's degree is a plus
• Previous experience as a Front Office, Customer Service, Receptionist, or similar role is preferred
• Experience in a dental clinic, hospital, healthcare, or medical industry is highly preferred
• Excellent communication and interpersonal skills
• Friendly, professional, service-oriented, and patient-focused
• Comfortable interacting with patients from different backgrounds
• Good administrative and organizational skills
• Detail-oriented and able to manage multiple tasks in a fast-paced clinic environment
• Familiar with basic computer applications and administrative systems
• Able to work according to clinic operational schedules, including weekends

About us

JNJ Specialist Dental Centre & Smart Dental is a growing dental healthcare group committed to providing high-quality dental care and an excellent patient experience. Joining our team provides an opportunity to develop your expertise in front office operations, customer service, and healthcare administration while working across a professional and dynamic dental clinic environment.