Hospital Front Office Lead: Patient Services & Operations

Smartrecruiters, Inc.; Jawa Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Competitive salary

Health insurance (including dental)

Paid time off

Continuing education

State-of-the-art facility

Job summary

Smartrecruiters, Inc. partners with a modern dental practice in Bogor, West Java to hire a Senior Dental Hygienist & Patient Care Coordinator.

The role blends advanced clinical hygiene with patient relationship management, ensuring a seamless patient experience from scheduling to follow-up. The ideal candidate holds a valid Indonesian Dental Hygienist license with at least five years of experience, strong communication skills, and the ability to coordinate appointments and referrals in a

Qualifications

• Valid Indonesian Dental Hygienist license.
• Minimum 5 years’ clinical experience as a dental hygienist.
• Proficient in all dental hygiene procedures and equipment.
• Strong knowledge of dental anatomy, diseases, and treatments.
• Excellent communication and patient management skills.
• Experience in patient coordination or practice administration is a plus.
• Based in or willing to commute to Bogor, West Java.

Responsibilities

• Perform dental cleanings, scaling, and root planing.
• Take and develop dental radiographs (X-rays).
• Educate patients on proper oral hygiene techniques and preventive care.
• Administer local anesthesia and apply fluoride treatments.
• Coordinate patient care, including scheduling follow-up appointments and referrals.
• Ensure sterilization and infection control of all instruments and rooms.
• Maintain accurate electronic health records.
• Assist the dentist during procedures as needed.
• Address patient concerns with professionalism and empathy.

Skills

Dental hygiene

Communication

Patient coordination

Attention to detail

Tools

Radiography

Job description

Senior Dental Hygienist & Patient Care Coordinator

Our client is seeking a dedicated and experienced Senior Dental Hygienist & Patient Care Coordinator to join their modern dental practice in Bogor, West Java. This role combines expert clinical skills in dental hygiene with essential patient relationship management. You will be responsible for providing comprehensive oral hygiene care, educating patients on dental health, and ensuring a seamless and positive patient experience from scheduling to follow-up. The ideal candidate possesses excellent clinical proficiency, strong communication skills, and a genuine passion for patient well-being. As a Patient Care Coordinator, you will play a key role in fostering patient loyalty and ensuring the smooth operation of the clinical side of the practice. This position is vital to maintaining our client's reputation for exceptional dental care and patient-centered service in Bogor.

About the Role

Our client is seeking a dedicated and experienced Senior Dental Hygienist & Patient Care Coordinator to join their modern dental practice in Bogor, West Java. This role combines expert clinical skills in dental hygiene with essential patient relationship management. You will be responsible for providing comprehensive oral hygiene care, educating patients on dental health, and ensuring a seamless and positive patient experience from scheduling to follow-up. The ideal candidate possesses excellent clinical proficiency, strong communication skills, and a genuine passion for patient well-being. As a Patient Care Coordinator, you will play a key role in fostering patient loyalty and ensuring the smooth operation of the clinical side of the practice. This position is vital to maintaining our client's reputation for exceptional dental care and patient-centered service in Bogor.

Key Responsibilities

• Perform thorough dental cleanings, scaling, and root planing.
• Conduct comprehensive oral health assessments and screenings.
• Educate patients on proper oral hygiene techniques and preventative care.
• Administer local anesthetics and provide fluoride treatments and sealants.
• Take and develop dental radiographs (X-rays).
• Manage patient appointments and maintain accurate electronic health records.
• Coordinate patient care, including scheduling follow-up appointments and referrals.
• Ensure all instruments and treatment rooms are sterilized and meet regulatory standards.
• Address patient concerns and inquiries with professionalism and empathy.
• Assist the dentist during various procedures as needed.

Requirements

• Valid Dental Hygienist license in Indonesia.
• Minimum of 5 years of experience as a practicing Dental Hygienist.
• Proficiency in all aspects of dental hygiene procedures and equipment.
• Strong knowledge of dental anatomy, diseases, and treatments.
• Excellent communication, interpersonal, and patient management skills.
• Experience in patient coordination, scheduling, or practice administration is a strong advantage.
• Ability to work effectively in a fast‑paced clinical environment.
• Commitment to patient confidentiality and safety.
• Detail‑oriented with strong organizational skills.
• Must be based in or able to commute to Bogor, West Java.

Benefits

• Competitive salary with potential performance-based bonuses.
• Full-time employees receive comprehensive health insurance, including dental coverage, and paid time off.
• Opportunities for continuing education and professional development in dental hygiene are provided.
• Work in a state‑of‑the‑art dental facility with a supportive and professional team.
• Join a practice renowned for its patient-focused approach and commitment to excellence in oral healthcare in Bogor, West Java.