Dental Front Desk Specialist – Patient Care & Admin

PT. KARUNIA SENYUM SEJAHTERA; Tangerang Selatan; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

JNJ Specialist Dental Centre & Smart Dental is seeking a Front Office Officer to deliver exceptional patient service and manage front desk operations from arrival to checkout. You will greet patients, handle registrations and scheduling, process payments, and coordinate with the dental team in a fast-paced clinic.

This role requires clear communication, friendly professionalism, and the ability to multitask in a busy healthcare setting. Weekend availability is a plus for clinic operations.

Qualifications

• Minimum High School education; diploma or degree is a plus.
• Experience in front office or customer service roles preferred.
• Healthcare or medical clinic experience highly preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, service-oriented, patient-focused.

Responsibilities

• Greet and assist patients professionally and courteously.
• Manage patient registration, appointments, check-in, and check-out.
• Handle patient inquiries via phone, WhatsApp, and other channels.
• Coordinate patient flow with dentists and clinic teams.
• Manage patient records and administrative documents.
• Process payments, billing, and cashier transactions.
• Follow up with patients regarding appointments and treatments.
• Handle patient feedback and complaints professionally.
• Maintain a clean and organized front office area.
• Ensure front office operations follow clinic SOPs and service standards.

Skills

Communication

Customer service

Multitasking

Organizational skills

Professional demeanor

Education

High School diploma or equivalent

Diploma or Bachelor's degree a plus

Job description

JNJ Specialist Dental Centre & Smart Dental is seeking a Front Office Officer to deliver exceptional patient service and manage front desk operations from arrival to checkout. You will greet patients, handle registrations and scheduling, process payments, and coordinate with the dental team in a fast-paced clinic.

This role requires clear communication, friendly professionalism, and the ability to multitask in a busy healthcare setting. Weekend availability is a plus for clinic operations.